11 Best FAQ Software and Tools in 2025 |

Did you know 37% of people don’t complete their purchase online because they couldn’t ask a question or find an answer? That’s a huge chunk of lost revenue, and just because essential information wasn’t easily accessible. 

Customers don’t want to dig through menus or wait for a support reply. They just want clear answers, fast. A solid FAQ page can save the day by showing the information customers most often seek.

However, building a customer service knowledge base manually is an error-prone process and takes a lot of time. FAQ software speeds up the process by helping you organize answers, update content quickly, and even use AI to suggest what your customers are actually searching for. 

In this article, we list the best FAQ software to build a knowledge base that answers real questions, saves your support team time, and gives customers the confidence to make a decision without second-guessing.

What Should You Look for in FAQ Software?

A helpful FAQ page starts with the right helpdesk software behind it, one that makes answers easy to find and even easier to manage. For that, here are the qualities you need to look for: 

• Smart search: Understands typos, phrases, and intent. That way, even if the user doesn’t know exactly how to phrase a query, they still get relevant answers
• AI-powered suggestions: Generates AI suggestions for popular topics and answers, and surfaces the right information based on user behavior. That way, there will be fewer gaps in your support content
• Easy content management: Offers drag-and-drop editors, bulk updates, and version control. Such FAQ generators let you keep your FAQs fresh without hunting through a CMS or calling a developer every time something changes
• Seamless integrations: Plays well with your existing tools, like live chat, CRMs, help desks, and websites, so your content shows up wherever your customers are looking for it
• Mobile and SEO-friendly: Creates mobile-responsive FAQ pages and helps your site rank better by answering common queries that people ask search engines. A well-optimized FAQ page can even drive organic traffic
• Analytics and feedback tools: Shows what’s working and what’s not. Look for tools that reveal which questions get the most views, which ones lead to support tickets anyway, and where customers are dropping off
• Customization and branding: Lets you match your FAQ layout to your brand’s style, fonts, colors, logos, and tone of voice. This improves brand recognition
• User permissions and workflows: Allows you to set up access permissions so that only verified and authorized individuals can make updates
• Multilingual support: Supports multiple languages and makes it easy to translate and manage different versions. This lets you cater to a global audience and establish an inclusive brand identity

11 Best FAQ Software at a Glance

Here is a brief rundown of the key features, pricing, and structure of the best FAQ tools.

Tools	Best for	Key features	Pricing
	Teams of all sizes needing AI-powered, searchable knowledge bases, task tracking, automation, and centralized resource management	Built-in AI, knowledge management, collaboration tools, connected search, and knowledge base templates	Free plan available; Custom pricing available for enterprises
Zendesk	Mid to large-scale businesses looking for automated knowledge base updating	AI-powered Content Cue, automated content blocks, multilingual support, customizable FAQ portals	No free plan; Paid plans start from $25/agent per month
Stonly	Small to mid-sized businesses needing interactive FAQ portals	Interactive FAQ articles, troubleshooting guides, analytics	Custom pricing
Document360	Enterprises needing AI-powered search tools on their FAQ page	AI-powered search, FAQ insights, rich content editing, collaboration tools	Custom pricing
Help Scout	Large-scale businesses looking to implement AI-powered customer service	AI drafts and saved replies, intuitive search, chat, analytics	Free plan available; Paid plans start at $55/month
Support Hero	Small and mid-sized businesses looking to update their FAQ sections according to customer needs	Embeddable widgets, smart suggestions, searchable FAQ, reporting tools	No free plan; Paid plans start from $49/month
HelpJuice	Small and mid-sized businesses looking to create FAQs	Dynamic FAQ editing, instant content suggestions, AI assistant, multilingual support	No free plan; Paid plans start from $200/month
Zoho Desk	Enterprises implementing sentiment-aligned FAQ	Sentiment analysis, AI suggestions, and an intuitive customer portal	No free plan; Paid plans start from $7/user per month
Slab	Small and mid-sized businesses needing employee handbooks	Real-time  collaboration tools, analytics, version control, verification workflows	Free plan available; Paid plans start at $8/user per month
HappyFox	Mid to large-scale businesses needing social-media-ready FAQs	Support content for social media, performance tracking, and an advanced search bar	No free plan; Paid plans start from $29/agent per month
HelpCrunch	Enterprises needing multilingual support	Automatic translations, AI-powered editor, chat widget	No free plan; Paid plans start from $15/month

The Best 11 FAQ Software

Now that you know what the right FAQ software looks like, here are the top options you can look into. Just remember the must-haves and choose the right one for your company. 

1. (Best for integrated docs, tasks, and internal FAQs)

is the everything app for work, and you can easily customize it as knowledge management and FAQ software. 

The platform offers collaborative tools to help your team create help articles together, identify gaps in your existing knowledge base, and keep all information connected in one place.

Knowledge Management lets you create a single source of truth with a customizable Wiki. You can organize internal knowledge documents, wikis, assistance tasks, and comments across the workspace, saving valuable time and reducing the need to search through multiple sources.

Sick of hunting through folders, Slack messages, and old emails just to find one piece of info? Docs keeps everything in one spot, organized, collaborative, and easy to update.

You can create knowledge articles, handbooks, and FAQ sections with different teams, tag teammates, assign tasks directly from the doc, leave comments, and link docs to workflows. 

For example, if your customer support team is building an internal FAQ page, they create a doc called Customer Queries, break it into sections like Billing, Login Issues, and Feature Requests, and assign each section to a team member.

With live editing and real-time feedback, the doc evolves into a living knowledge base everyone can search, update, and use. You can also add nested pages, embed media, and control sharing with advanced permissions.

You also get the built-in AI, Brain, which connects your company’s collective knowledge, enabling instant access to information and automating routine tasks.

You can ask it to identify gaps in your knowledge base and suggest FAQs and help article topics to enrich customer support portals. 

The customer support team can also offer prompt assistance by generating instant and accurate responses to customer queries using Brain.

Brain can also dig out dependencies, link similar tasks, and generate contextual, real-time answers from your tasks, docs, and projects with connected AI. You can even turn the suggested action items into tasks with just one click. 

Connected Search lets you link 1,000+ apps, including Google Drive, Slack, Jira, Salesforce, and more. That way, you can access all your knowledge management content in one place.

Plus, this feature respects your organization’s privacy settings, ensuring that only authorized users can access certain information. This security measure maintains confidentiality while promoting seamless collaboration across teams.

best features 

• Create help articles and keep them organized in one place with enterprise collaboration tools like Docs
• Set up a standard framework for teams to create and organize a digital library of knowledge articles, FAQs, and resources with the Knowledge Base Template
• Create onboarding docs and internal handbooks easily with the employee handbook templates
• Identify gaps in the knowledge base and generate improvement suggestions with Brain

limitations 

• Beginners may find the extensive features a little overwhelming at first

pricing

ratings and reviews

• G2: 4.7/5 (10,200+ reviews)
• Capterra: 4.6/5 (4,400+ reviews) 

What are real-life users saying about ?

Thomas Clifford, Product Manager at TravelLocal, says:

2. Zendesk (Best for automated knowledge base updating)

Zendesk stands out with its AI-powered features, such as content cues, which use machine learning to identify knowledge base gaps, suggest new articles, and flag outdated content for review.

This ticketing software also offers content blocks so you can create reusable pieces of information like text, images, and videos, and insert them into multiple articles and FAQ pages. When a content block is updated, all content pieces with that block are automatically updated, ensuring consistency across your help center. 

Additionally, Zendesk’s knowledge management platform supports multilingual content across 40+ languages, customizable themes to match your brand, and integration with various customer service channels, including chatbots and live chat.

Zendesk best features

• Deliver relevant answers with AI-powered Content Cues that suggest what your support team should write next
• Speed up issue resolution with advanced search functionality and AI Agents
• Keep your help content up to date with version control and approval workflows that your support team can rely on
• Customize the look of your FAQ pages to match your brand without needing to code
• Integrate seamlessly with Zendesk’s ticketing system to give agents and users access to relevant answers in one place

Zendesk limitations

• Some of the advanced features involve a complex setup process
• This FAQ software comes with a steep learning curve 

Zendesk pricing

• Support Team: $25/agent per month
• Suite Team: $69/agent per month
• Suite Professional: $149/agent per month
• Suite Enterprise: Custom pricing 

Zendesk ratings and reviews

• G2: 4.3/5 stars (6,200+ reviews)
• Capterra: 4.4/5 stars (4,000+ reviews)

3. Stonly (Best for creating interactive FAQ pages)

Interactive content sees 52.6% more engagement than static formats. With Stonly, you can build interactive guides, knowledge bases, and FAQ pages that don’t just dump information but walk users through the step-by-step process. 

Beyond guided content, this customer support software stands out with features like smart branching logic, powerful analytics, and seamless integrations with tools like Zendesk and Intercom. 

It’s designed for teams that want to reduce ticket volume, boost customer satisfaction, and empower users to solve problems on their own.

Stonly best features

• Create step-by-step and interactive FAQ articles
• Let users troubleshoot issues on their own with customizable self-service guides
• Use branching logic to personalize content and improve customer support experiences
• Track performance with analytics to see which FAQs are solving problems and which need updates
• Let your customer support team deliver better service and save time with guided answers

Stonly limitations

• This FAQ tool offers automations and SSO in the enterprise plan only
• Large-scale businesses may find some features limiting

Stonly pricing

• Small Business: Custom pricing
• Enterprise: Custom pricing 

Stonly ratings and reviews

• G2: 4.8/5 stars (130+ reviews)
• Capterra: Not enough reviews

What are real-life users saying about Stonly?

A G2 review said: 

4. Document360 (Best for instant FAQ portal and knowledge base articles creation)

73% of support leaders say customers now expect faster, more personalized support, but only 42% feel confident they’re actually delivering it. Document360 helps close that gap by letting you generate instant help articles in a clean, easy-to-navigate FAQ portal.

Customers can use the advanced search bar on this knowledge base to find quick, relevant answers without needing to raise a ticket. It also supports rich content editing, version history, and multilingual support for over 30 languages.

You receive detailed analytics to see what’s working and what’s not, along with integrations with tools like Zendesk, Intercom, and Microsoft Teams to keep your support ecosystem connected and efficient.

Document360 best features

• Use AI-powered search and tools like Ask Eddy to surface relevant answers fast
• Offer a central knowledge base to provide customers with quick solutions to common customer issues
• Access detailed insights on which articles are helpful and where users drop off
• Personalize your help center with strong customization options for branding and layout
• Let your support team collaborate easily with internal notes and version tracking
• Simplify knowledge management with organized categories and tags

Document360 limitations

• This knowledge base software doesn’t let customers enable notifications for desired FAQ articles 
• It’s not as intuitive as some other knowledge base tools

Document360 pricing

• Professional: Custom pricing 
• Business: Custom pricing
• Enterprise: Custom pricing

Document360 ratings and reviews

• G2: 4.7/5 stars (400+ reviews)
• Capterra: 4.7/5 stars (240+ reviews)

5. Help Scout (Best for AI-powered customer service)

Did you know that 63% of service professionals believe generative AI helps them serve customers faster?

Help Scout offers AI tools for customer service. Customers can use AI-powered search to get the right information without digging through pages. Moreover, the AI-powered suggestions guide your support team to respond more quickly and effectively.

This FAQ software also lets you customize your knowledge base to fit your brand, track which relevant articles actually help customers, and connect it easily with your email and chat support. 

Help Scout best features

• Use reporting tools to track how well your FAQ articles and knowledge base are helping customers
• Automate chat assignment and tagging to improve efficiency
• Draft replies quickly with AI drafts and saved replies
• Provide instant answers with AI-powered smart search and chatbots that provide the right information quickly
• Create a simple, user-friendly customer portal where users can find help anytime
• Access the knowledge base on the go with fully responsive mobile apps

Help Scout limitations

• While the AI capabilities are helpful, it’s not the most extensive FAQ tool for big businesses
• This FAQ software doesn’t offer important knowledge base templates 

Help Scout pricing

• Free Forever
• Standard: $55/month
• Plus: $83/month

Help Scout ratings and reviews

• G2: 4.4/5 stars (400+ reviews)
• Capterra: 4.6/5 stars (200+ reviews)

What are real-life users saying about Help Scout?

A G2 review said: 

6. Support Hero (Best for analyzing FAQ trends and encouraging more self-service)

Do your customers directly head to the customer support page without checking the knowledge base first? Support Hero’s smart contact page prompts them to explore the FAQ portals and knowledge base first before raising a ticket or calling customer support.

This FAQ software also makes it easy to manage and update your FAQ content without relying on developers. Its built-in knowledge management system helps you keep everything organized, so your team can focus on what matters.

You can build a searchable FAQ database, embed it wherever your users need help, and even customize your self-service portal to match your brand. It also integrates smoothly with other customer support tools you already use.

Support Hero best features

• Help customers find answers faster with smart article suggestions based on their queries
• Customize your contact form and knowledge base to match your branding for a seamless experience
• Integrate easily with your existing customer support platform for smooth workflows
• Access reports on what customers search for in your FAQ page and which article they interact with the most

Support Hero limitations

• The interface looks a little outdated
• You get limited design customization options for the FAQ layout

Support Hero pricing

• Small Plan: $49/month
• Medium Plan: $99/month
• Large Plan: $199/month
• Enterprise Plan: Custom pricing

Support Hero ratings and reviews

• G2: Not enough reviews
• Capterra: Not enough reviews

7. HelpJuice (Best for creating and embedding textual and video FAQ content)

Besides FAQ analytics and knowledge management, Helpjuice offers a versatile help article editor. It supports both WYSIWYG and Markdown formats, media embedding, and drag-and-drop uploads. That way, both technical and non-technical team members can efficiently contribute to the knowledge base.

The FAQ platform offers AI-powered translation in 300+ languages, keyword suggestions, related-article linking, and a chatbot/helpbar for instant answers. 

Other features include role-based access, single sign-on (SSO), GDPR compliance, and over 100 pre-built integrations like Slack, Zendesk, Salesforce, Zapier, etc.

HelpJuice best features

• Track how well articles perform and identify content gaps with analytics and reporting tools
• Incorporate search functionality with an AI assistant that helps users quickly find relevant information and accurate answers
• Create a structured FAQ section with a clean, intuitive layout
• Provide accurate answers using internal content blocks and article linking
• Empower your customer support staff with instant content suggestions and editing tools
• Embed videos, alerts, and formatted blocks to keep content engaging and helpful

HelpJuice limitations

• The interface may feel overwhelming for first-time users due to advanced features
• The pricing is higher than that of other FAQ software, and AI capabilities cost extra

HelpJuice pricing

HelpJuice ratings and reviews

• G2:  4.6/5 stars (190+ reviews)
• Capterra: 4.7/5 stars (90+ reviews)

What are real-life users saying about HelpJuice?

A G2 review said: 

8. Zoho Desk (Best for automated support according to customer sentiment)

71% of customers expect personalized interactions from businesses, and 76% get frustrated when this doesn’t happen. Zoho Desk helps you understand the exact sentiment of the customer and offers AI-powered assistance to solve the issue effectively. 

This customer service platform also stands out for its built-in knowledge base, customizable self-service portals, and multilingual support for global teams. You can organize content into easy-to-navigate categories, track which FAQ articles are most helpful to users, and utilize automation to reduce ticket volume.

With seamless integration into other Zoho tools and third-party apps, your support team can deliver consistent, efficient help across every channel.

Zoho Desk best features

• Analyze customer sentiment in real time with AI-powered tools
• Customize your knowledge base with categories and tags
• Offer self-service through an intuitive and multilingual customer portal
• Automate ticket assignments, escalations, and follow-ups
• Track team performance using built-in dashboards and reporting
• Integrate seamlessly with Zoho apps and third-party platforms

Zoho Desk limitations

• Advanced features are locked behind higher pricing tiers
• Integration with some third-party tools often needs extra configuration

Zoho Desk pricing

• Express: $7/user per month
• Standard: $14/user per month
• Professional: $23/user per month
• Enterprise: $40/user per month

Zoho Desk ratings and reviews

• G2: 4.4/5 stars (6,000+ reviews)
• Capterra: 4.5/5 stars (2,000+ reviews)

9. Slab (Best for creating knowledge bases for employees)

Without an employee handbook and internal guides, your teams will spend hours searching for answers and repeating information, wasting time and energy that could be better spent on meaningful work.

Slab is designed to solve this problem by helping teams create, share, and maintain an internal knowledge base. Whether you are onboarding new hires or building a central source of truth for every department, Slab makes it easy to keep information organized and accessible.

Beyond the basics, this knowledge management tool integrates smoothly with tools like Slack, Google Drive, GitHub, and Notion. Its intuitive editor supports Markdown, mentions, and nested structure, making it simple to create clean, readable content.

Slab best features

• Collaborate in real-time with mentions, comments, and version tracking
• Incorporate search functionality that pulls results from connected tools
• Track engagement with analytics and reporting tools
• Control access with user permissions and role-based settings
• Keep content fresh with update reminders and verification workflows
• Embed links, images, and code blocks directly into your FAQ section

Slab limitations

• This FAQ software may feel a bit overwhelming for new users
• The permission system is often limiting 

Slab pricing

• Free Forever
• Startup: $8/user per month
• Business: $15/user per month
• Enterprise: Custom pricing

Slab ratings and reviews

• G2: 4.6/5 stars (280+ reviews)
• Capterra: 4.8/5 stars (30+ reviews)

What are real-life users saying about Slab?

A G2 review said: 

10. HappyFox (Best for creating social-media-ready knowledge base)

Social media isn’t just for memes and marketing anymore. With HappyFox, you can create a shareable, social media-ready knowledge base, allowing customers to access answers directly from their social media accounts.

It’s also super simple to organize your FAQ content, track what’s working with built-in analytics, and update info as things change. You get a clean, searchable setup that your support team and your customers will actually want to use.

HappyFox best features

• Build FAQ sections for social media to support customers where they are
• Organize articles into clean, easy-to-navigate categories
• Track performance with built-in analytics and reporting tools
• Let customers find answers through a fast, intuitive search bar
• Provide mobile-friendly access with a responsive design
• Create private or internal content for your support team

HappyFox limitations

• The user interface is clunky 
• This knowledge management platform is more expensive than other FAQ software tools

HappyFox pricing

• Basic: $29/agent per month
• Team: $69/agent per month
• Pro: $199/agent per month
• Enterprise Pro: Custom pricing

HappyFox ratings and reviews

• G2: 4.5/5 stars (200+ reviews)
• Capterra: 4.6/5 stars (90+ reviews)

11. HelpCrunch (Best for automatically translating help articles)

HelpCrunch automatically translates your help articles, allowing customers to receive support in their own language and helping you cater to a global audience. Its AI-powered editor also makes writing and updating FAQs a breeze, suggesting improvements and helping you craft clear, useful content fast.

You can also fully brand your knowledge base to match your site. And if you want to keep things interactive, add a chat widget so customers can get real-time help without leaving the page. The common inbox for chat, emails, and messages on Telegram, Facebook, etc. helps improve efficiency. 

HelpCrunch best features

• Automatically translate help articles for multilingual support
• Improve FAQ content with an AI-powered editor 
• Customize your FAQ portal with your logo, colors, and branding
• Add a chat widget for real-time support

HelpCrunch limitations

• The FAQ software doesn’t offer IP restriction and two-factor authentication 
• The Android app isn’t as robust as the web-based platform

HelpCrunch pricing

• Basic: $15/month
• Pro: $25/month
• Unlimited: $620/month

HelpCrunch ratings and reviews

• G2: 4.7/5 stars (200+ reviews)
• Capterra: 4.8/5 stars (190+ reviews)

What are real-life users saying about HappyFox?

A G2 review said: 

Build Better FAQ Experiences With

Every FAQ tool on this list brings something valuable to the table. Some are great for basic self-service, while others shine with AI features or customization options. But if you are looking for a powerful, all-in-one knowledge management platform that goes beyond FAQs, has you covered.

From building structured docs and AI-powered answers to Connected Search that pulls content from across your apps, helps your team create FAQ and knowledge bases that actually get used. 

Sign up with today and give your customers and support agents the clarity they have been waiting for.

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