You’ve automated ticketing and deployed chatbots, yet your team still spends hours chasing updates and answering the same IT questions.
If you’re using Moveworks—or something similar—you were likely promised smoother workflows. But for many teams, the reality doesn’t quite match the pitch. While Moveworks helped define AI-powered IT support, it’s the steep costs, limited customization, or steep learning curve that don’t help.
Either way, there are more innovative AI productivity tools out there. These Moveworks alternatives go beyond basic bots, offering real-time service desk support, automation studios, and seamless integration with your existing systems. They help HR and IT teams work more efficiently.
Let’s look at the best alternatives built to actually deliver.
11 Best Moveworks Alternatives for AI-Powered IT Support
Why Go for Moveworks Alternatives?
Moveworks is a powerful AI-driven support platform. But as your organization scales or diversifies its needs, its limitations may become more pronounced. Maybe it’s the restrictive workflow customization flexibility, the high costs and slower implementation times, or the difficulty integrating with legacy systems.
Whatever the case, here are some scenarios why teams are exploring Moveworks competitors:
- More control over workflows: Some alternatives offer low-code or open-source options for deeper customization across IT and HR processes
- Cost transparency and flexibility: These platforms provide granular, scalable pricing plans that suit smaller teams and startups
- Simplified onboarding and usability: Faster adoption is possible thanks to shorter learning curves
- Enhanced integration capabilities: Built-in connectors or open APIs enable seamless syncing with your tech stack
- Advanced automation and AI capabilities: Competitors offer generative AI responses and drag-and-drop code automation studios beyond Moveworks
The bottom line? If you want to enhance productivity, automate tasks more intelligently, and seamlessly serve IT and HR support functions, the tools below are worth a serious look.
🧠 Fun fact: The first chatbot ever was born in 1966—and it was a therapist. Eliza, developed at MIT, simulated a Rogerian psychotherapist and used pattern matching to reflect questions back to users. Though basic, it sparked the early imagination for human-computer interaction. Today’s AI agents, like those from IBM and Espressive, can parse language, context, and even emotional tone. From Eliza to enterprise-grade agents—it’s been a wild ride.
Moveworks Alternatives at a Glance
Short on time? Here’s a quick comparison of the top Moveworks competitors, including what they’re best at, standout capabilities, and starting monthly pricing.
| Tool | Best for | Key features | Pricing* |
| AI and agentic workflow automation and project management | Brain, Autopilot AI Agents, task automation, AI chat | Free plans available, Customizations for enterprises | |
| Aisera | Enterprise-grade service automation | Conversational AI, AiseraGPT, ticket automation, omnichannel support | Custom pricing |
| Leena AI | HR and IT support automation | Free plan, Paid starts at $140/month | Custom pricing |
| IBM Watson Assistant | Natural language understanding and chatbots | NLP, Watsonx, dialog flow, secure enterprise integrations | Free plan, Paid starts at$140/month |
| Kore.ai | Conversational AI platforms | Low-code bot builder, SmartAssist, prebuilt IT/HR bots | Custom pricing |
| n8n | Open-source workflow automation | Drag-and-drop builder, 200+ integrations, self-hosting options | Free plan, Paid starts at $65/month |
| Rezolve.ai | AI service desk with MS Teams integration | Auto-responses, smart ticketing, built-in LMS, Teams-first deployment | Custom pricing |
| ServiceNow Virtual Agent | Large-scale enterprise service desks | No-code bot building, predictive intelligence, and deep ITSM integration | Custom pricing (bundled) |
| Espressive | AI for employee self-service | NLP engine, Barista chatbot, HR/IT service automation | Custom pricing |
| UiPath | Robotic process automation (RPA) | StudioX, AI Center, unattended bots, code-free automation | Paid plan starts at $25/month |
| OpenDialog | Low-code conversational design | Scenario-based chatbots, logic building, and enterprise control | Free plan, Paid starts at$65/month |
The Best Moveworks Alternatives to Use
Each tool listed below brings a unique strength to the table—whether it’s AI-powered ticket resolution, custom workflow design, or full-scale RPA deployment.
Instead of offering generic support features, these platforms specialize in solving real operational pain points, such as response delays, scattered processes, or high-volume repetitive tasks.
How we review software at
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at .
From ’s intelligent workspace to OpenDialog’s scenario-driven chatbots, these Moveworks competitors are built to help IT and HR teams do more with less friction. Let’s explore how each one stacks up.
1. (Best for workflow automation and project management)
Work today is broken. 60% of our time is spent sharing, searching for, and updating information across different tools. Our projects, documentation, and communication are scattered across disconnected tools that drain productivity.
solves this problem with the everything app for work, which combines projects, knowledge, and chat in one place—all powered by the world’s most cohesive work AI.
It acts as a command center for IT, HR, and enterprise teams who want to run lean, automate at scale, and collaborate without chaos.
While Moveworks focuses on AI for service tickets and employee requests, widens the scope by offering intelligent automation, real-time collaboration, and end-to-end project visibility in one unified platform. It’s a better fit for teams that need flexibility beyond ticket resolution.
Brain
It all starts with Brain—a generative AI engine that goes far beyond basic query handling. Unlike Moveworks, which mostly answers employee questions, Brain features help you do that and more.
It pulls information from your workspace and connected tools, making it a proper second brain for your organization. Brain also helps you write SOPs, draft IT responses, summarize meeting threads, and generate project briefs—all within your workflow.
For service desk managers who must balance support and strategy, this AI collaboration tool turns from a helpdesk layer into a true co-pilot.
💡 Bonus: If you want to speak your workflows to life AND:
- Instantly and intuitively search , Google Drive, GitHub, OneDrive, SharePoint, and ALL your connected apps + the web for work context
- Use Talk to Text to ask, dictate, and execute work by voice—hands-free, anywhere
- Leverage AI tools like ChatGPT, Claude, and DeepSeek right from Brain MAX, with the full context of your work
Try Brain MAX—a superpowered desktop AI companion that truly understands you, because it knows your work. Ditch the AI tool sprawl, use your voice to build custom workflows, create documentation, assign tasks to team members, and more.
Automations
To take it a notch higher, use Automations, the backbone of any scalable support system. Where Moveworks automates ticket triage and routing, lets you automate onboarding sequences, ticket escalations, SLA reminders, and even asset tracking updates.
You can pick from 100+ rules or build custom logic, without writing a line of code. Simply set your rules—to move employee queries from open to closed, new onboarding tasks from one team to another when a condition is satisfied—and Automations does the rest.
AI Agents
Even better, ’s Autopilot Agents can automatically react to triggers and share updates, reports, or answers right where you need them.
For example, the Project Management team’s Channel launches an Auto-Answers Agent. When a stakeholder asks, “Who’s the project lead?” The agent instantly replies with the name and two info sources.
It’s ideal for IT teams that support employees and run internal projects or compliance workflows.
🎥 Watch: Here’s a quick primer on how to set up your first agent:
The platform also lets you talk to your teammates within the workspace.
While Moveworks thrives in Slack or Teams, Chat lets your conversations stay inside your workspace. Crucial conversations remain in always, so there’s no need for one place without context switching.
Do you need to clarify a ticket or approve a deployment? Tag your teammate, link the task, and document the decision right where it matters—no jumping between channels or losing context.
gives you what Moveworks can’t: complete visibility across tickets, tasks, and teams, without the hefty price tag.
best features
- Assign tasks automatically using triggers like status updates, due dates, or form submissions
- Route IT tickets with custom logic using visual automation builders
- Build SOPs, service guides, and internal docs directly inside your workspace
- Visualize support metrics with fully customizable dashboards and reporting widgets
- Collaborate in real time with task-level comments, file attachments, and mentions
- Create dependency chains to manage complex IT or HR workflows across teams
- Track work with time estimates, workload views, and sprint tracking options
limitations
- Slightly steep learning curve for first-time users, especially with advanced automations
- Performance may lag in very large or complex workspaces
pricing
free forever
Best for personal use
Free Free
Key Features:
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
enterprise
Best for many large teams
Get a custom demo and see how aligns with your goals.
Everything in Business, plus:
* Prices when billed annually
The world’s most complete work AI, starting at $9 per month
Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
Try for free
ratings and reviews
- G2: 4.7/5 (10,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ?
A G2 review reads:
💡 Pro Tip: Use Connected AI in to turn every input—meeting notes, support requests, or brainstorming sessions—into instant execution. Here’s how: summarize your notes with Brain, auto-generate tasks with clear owners and deadlines, then set Automations to nudge updates or escalate delays.
It’s not just smart—it’s self-moving. This loop removes the need for manual follow-ups and keeps projects in motion, even when you’re offline. Set it once, and let Connected AI run the rhythm of your workflow.
2. Aisera (Best for enterprise-grade service automation)
AI that waits for commands is old news. Aisera’s conversational AI is built to anticipate intent, resolve requests independently, and scale across IT, HR, and customer service teams—without constant human input.
While Moveworks focuses primarily on reactive IT ticketing, Aisera brings AiseraGPT to the table: a proactive automation layer that understands natural language, triggers backend actions, and learns from every interaction.
It’s not just about chatbots. This Moveworks competitor can reset passwords, grant access, or suggest knowledge base articles instantly, and works across platforms like Slack, Teams, and even voice.
Aisera best features
- Personalize employee experiences with adaptive learning based on user behavior
- Enable AI-powered approvals and access requests through self-service workflows
- Map incident resolution paths using AI-driven root cause analysis
- Monitor performance in real time with AI-curated service analytics
- Maintain knowledge consistency with centralized, auto-updated knowledge bases
- Accelerate implementation with 400+ integrations and prebuilt workflows that reduce the need for custom builds
Aisera limitations
- Users report that Implementation support for custom workflows is required
- Limited training and documentation for engineering teams
Aisera pricing
Aisera ratings and reviews
- G2: 4.4/5 (120+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Aisera?
A G2 review reads:
3. Leena AI (Best for HR and IT support automation)
Beyond answering your questions, Leena AI goes a step further and acts like your team’s virtual HR and IT assistant. While Moveworks excels in IT ticket automation, Leena AI brings parity across both departments, offering a unified employee experience powered by conversational intelligence.
Leena’s strength lies in its domain-specific depth. This helpdesk software doesn’t just surface information—it automates onboarding, manages payroll queries, and helps employees access policy documents, all from a Slack or Teams interface. Its AI is pre-trained on HR and IT workflows, so it’s ready to go without heavy customization.
Leena AI best features
- Deliver AI-powered HR surveys and sentiment analysis to track employee and user satisfaction
- Configure workflows for offboarding, internal mobility, and training paths
- Provide multilingual support for global teams using dynamic language models
- Customize virtual assistant behavior to match company tone and cultural norms
- Maintain audit trails and compliance documentation through automated logs
Leena AI limitations
- Limited visibility into customization options without a demo
- Works best with structured knowledge bases and clear processes
Leena AI pricing
Leena AI ratings and reviews
- G2: 4.6/5 (140+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Leena AI?
A G2 review says:
📮 Insight: 32% of workers occasionally work beyond their scheduled hours, while 24% put in extra hours most days. The problem? Without boundaries, overtime becomes the norm instead of the exception.
Sometimes, you need a little help setting those boundaries. Ask Brain, ’s built-in AI assistant, to step in and create an optimized schedule for you. Built directly into your workspace, it shows which tasks are actually urgent and which ones are not!
💫 Real Results: Lulu Press saves 1 hour per day, per employee using Automations—leading to a 12% increase in work efficiency.
4. IBM Watson Assistant (Best for natural language understanding and secure AI chatbots)
IBM Watson Assistant marries enterprise-grade security with conversational AI. Built for large organizations with strict compliance and privacy needs, Watson differs from Moveworks by offering deeper natural language understanding, customizable dialog flows, and seamless integration with internal systems, without relying on third-party plugins.
Watsonx, IBM’s AI and data platform, helps Watson Assistant stand apart. It gives enterprises tighter control over their data and models while still enabling smart, human-like interactions. It supports complex decision trees, multi-turn conversations, and fallback logic that Moveworks can’t always handle natively.
Watson is also designed for flexibility. You can deploy chatbots across web, voice, or messaging apps, and fine-tune their behavior using advanced intent recognition and entity extraction. It offers more control than plug-and-play AI agents for teams with sensitive data or global compliance needs.
IBM Watson Assistant best features
- Design multi-turn conversations using advanced dialog logic and fallback conditions
- Deploy bots across IVR, mobile apps, and custom websites using flexible APIs
- Train AI models with domain-specific data for tailored interactions
- Maintain strict data governance with private cloud or on-premise deployment options
- Monitor intent accuracy and user engagement with real-time AI analytics
IBM Watson Assistant limitations
- Steeper learning curve compared to no-code AI platforms
- Requires more technical configuration for non-standard use cases
IBM Watson Assistant pricing
- Lite plan: Free (1,000 messages/month)
- Plus plan: Starting at $140/month (up to 1,000 users/month)
- Enterprise: Custom pricing
IBM Watson Assistant ratings and reviews
- G2: 4.4/5 (320+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about IBM Watson Assistant?
A G2 review cites:
👀 Did you know? Natural Language Understanding (NLU) is a subfield of artificial intelligence (AI) and a core component of natural language processing (NLP) focused on enabling computers to comprehend, interpret, and derive meaning from human language, whether written or spoken. Unlike systems that simply process or generate text, NLU aims to understand the intent, context, and sentiment behind language, allowing machines to interact with humans more naturally and intuitively.
5. Kore.ai (Best for conversational AI platforms across departments)
AI should do more than talk—it should act. Kore.ai delivers enterprise-grade conversational tools that go far beyond basic IT tickets.
In place of Moveworks’s narrowly focused virtual agent, Kore.ai provides an entire service management ecosystem for deploying intelligent virtual assistants (IVAs) across IT, HR, sales, and support.
Kore.ai’s low-code XO Platform lets you quickly build, train, and deploy role-specific bots using templates or custom logic. It has multi-channel support—across WhatsApp, MS Teams, voice, and more—while offering strong NLP, analytics, and customization for unified enterprise-wide AI.
Kore.ai best features
- Assign granular roles and permissions to control bot-building access across teams
- Deploy multilingual assistants with real-time translation and locale adaptation
- Customize user journeys with built-in sentiment detection and tone modulation
- Integrate bots into external CRMs, ERPs, and ITSM tools through a secure API
- Simulate conversations with scenario testing tools before going live
Kore.ai limitations
- Platform complexity may be overwhelming for small teams
- Initial setup time is longer compared to plug-and-play solutions
Kore.ai pricing
Kore.ai ratings and reviews
- G2: 4.7/5 (390+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Kore.ai?
A G2 review says:
6. n8n (Best for open-source workflow automation)
When you’re tired of hitting paywalls for simple automations, n8n allows you to build workflows on your terms.
Unlike Moveworks’ closed system, this open-source AI workflow tool gives developers full control to build and scale automation across functions. It’s not limited to IT support—teams can self-host and customize workflows for any use case.
n8n’s drag-and-drop interface lets you link actions across 200+ tools like Jira, GitHub, and Slack—no vendor lock-in. With support for branching logic and multi-step flows, it’s perfect for powering incident response, CI/CD, or HR workflows behind the scenes.
n8n best features
- Build webhook-driven workflows to automate real-time service responses
- Connect databases and APIs using native HTTP, MySQL, and GraphQL nodes
- Version control workflows using CLI tools and Git integrations
- Schedule recurring tasks and maintenance jobs with built-in cron support
- Trigger flows from messaging apps, webhooks, or external system events
n8n limitations
- Requires technical expertise to set up and maintain
- Lacks native support for conversational AI or virtual agent capabilities
n8n pricing
- Free plan
- Enterprise: Custom pricing
n8n ratings and reviews
- G2: 4.8/5 (60+ reviews)
- Capterra: 4.5/5 (30+ reviews)
7. Rezolve.ai (Best for service desk automation inside Microsoft Teams)
If your team already lives in Microsoft Teams, Rezolve.ai meets them there. Unlike Moveworks, which integrates across platforms, Rezolve.ai is purpose-built for Teams, transforming it into a full-fledged service desk without adding yet another tool to your stack.
Designed for mid-size to large organizations, Rezolve.ai combines AI-powered ticketing, process automation, and microlearning—all accessible through simple chat.
Rezolve.ai combines contextual intelligence with deep Microsoft 365 integration to streamline internal support. It understands user intent, triggers workflows, and guides employees in real time—turning Teams into a proactive support hub.
Rezolve.ai best features
- Launch IT and HR microlearning modules directly within chat sessions
- Auto-triage support tickets using dynamic conversation trees and AI routing
- Enable real-time onboarding, approvals, and FAQs inside the Teams interface
- Integrate with back-end systems like Workday, Freshservice, and Active Directory
- Trigger background automation for repetitive admin tasks via no-code workflows
Rezolve.ai limitations
- Teams-focused design may not suit organizations using Slack or other platforms
- Limited customization outside the Microsoft ecosystem
Rezolve.ai pricing
Rezolve.ai ratings and reviews
- G2: 4.9/5 (30+ reviews)
- Capterra: Not enough reviews
8. ServiceNow Virtual Agent (Best for large-scale enterprise service desks)
When running an enterprise at scale, “good enough” support tools just don’t cut it. ServiceNow’s Virtual Agent is purpose-built for large organizations that need deeply integrated, highly governed automation—especially in ITSM tool environments.
Unlike Moveworks, which offers limited customization and relies on third-party integrations, ServiceNow embeds its virtual agent natively within its platform.
ServiceNow lets enterprises build intelligent chatbots beyond FAQs—updating tickets, triggering workflows, and pulling real-time data. Its no-code builders and deep integration with the Now Platform make it ideal for scaling automation across IT, assets, and operations—all under one roof.
ServiceNow Virtual Agent best features
- Create custom conversation flows using drag-and-drop builders on the Now Platform
- Execute complex backend operations like system reboots or access provisioning via chat
- Monitor bot performance with intent recognition accuracy and resolution dashboards
- Localize bot content using built-in multi-language support and translation memory
- Connect bots to HR, finance, or facilities modules for cross-functional automation
ServiceNow Virtual Agent limitations
- Best suited for companies already using the ServiceNow ITSM tools suite
- High upfront investment and implementation complexity for new users
ServiceNow Virtual Agent pricing
ServiceNow Virtual Agent ratings and reviews
- G2: 4.4/5 (5,000+ reviews)
- Capterra: No ratings available
9. Espressive (Best for employee self-service with NLP precision)
Employees shouldn’t have to create tickets just to learn how to reset passwords. That’s the core belief behind Espressive, an AI-based virtual support agent designed to act like a front door to all internal services.
Unlike Moveworks, which operates within messaging apps, Espressive’s Barista agent offers a dedicated, user-friendly interface with deep natural language processing and a focus on enterprise-wide self-service.
Barista grasps employee intent behind questions about PTO, software access, or payroll—delivering fast, accurate answers without extra support. Its unique employee language model adapts to natural speech, while Espressive’s prebuilt workflows speed up IT, HR, and facilities support with fewer tickets and more intelligent routing.
Espressive best features
- Analyze usage trends and resolution rates with AI-driven support analytics
- Offer personalized answers based on employee location, department, and role
- Update knowledge dynamically through machine learning from past interactions
- Connect to ticketing systems like Jira, Zendesk, and ServiceNow for hybrid handoffs
- Route unanswered queries to live agents with full chat history and context intact
Espressive limitations
- Less flexible for organizations seeking deep backend automation
- May require reformatting internal content for optimal AI performance
Espressive pricing
Espressive ratings and reviews
- G2: Not enough reviews
- Capterra: No ratings available
10. UiPath (Best for robotic process automation at scale)
Not every task needs a human—or even a chatbot. UiPath cuts through repetitive workflows with robotic process automation (RPA) that works silently in the background, freeing your team from busywork entirely.
While Moveworks focuses on conversational support, UiPath automates processes behind the scenes—think system updates, data transfers, and enterprise application integrations without user prompts.
UiPath’s StudioX low-code builder lets non-technical users design automations, while IT scales enterprise-grade bots with governance tools.
From form processing to ticket triage, it boosts back-office efficiency and integrates with key business platforms. Its AI-powered bots enable smart, real-time decisions—perfect for building resilient digital workforces.
UiPath best features
- Orchestrate independent bots across virtual machines and cloud environments
- Secure automations with role-based access, logging, and audit trails
- Leverage the AI Center to train models that guide decision-making in real time
- Connect workflows across legacy systems and modern SaaS tools seamlessly
- Monitor bot performance, errors, and ROI from a centralized command center
UiPath limitations
- Requires a dedicated team for RPA governance and lifecycle management
- Licensing can become complex with larger bot fleets
UiPath pricing
- Basic: Starts at $25 per month
- Standard and Enterprise plans: Custom pricing
UiPath ratings and reviews
- G2: 4.6/5 (6,900+ reviews)
- Capterra: 4.6/5 (700+ reviews)
💡 Pro tip: Before you automate anything, map it. Use a process map template to visualize each step of your IT or HR workflow—then mark the repetitive, approval-heavy, or time-sensitive ones. These are your automation hotspots. Once mapped, connect those steps to Automations or tools like n8n to eliminate delays and manual handoffs. The clearer your process map, the faster you’ll turn slow workflows into self-driving systems.
11. OpenDialog (Best for custom conversational design and scenario control)
When compliance meets conversation, OpenDialog steps in. Unlike Moveworks, which offers pre-configured workflows and limited customization, OpenDialog gives enterprises complete control over chatbot behavior through scenario-based design—ideal for industries with complex dialogue flows and regulatory needs.
OpenDialog’s unique conversational engine separates logic from language, enabling adaptive, non-linear chatbot interactions.
It handles real-time policy-driven talks, branching paths, and layered dialogues. Suitable for companies in finance, healthcare, and legal, it supports on-premise deployment, privacy-focused setups, and deep IT integration—offering control and flexibility beyond vanilla SaaS AI agents.
OpenDialog best features
- Separate conversational context, logic, and UX layers for modular chatbot design
- Design multi-threaded conversations with reusable dialogue fragments
- Host on-premise for full data ownership and compliance adherence
- Integrate seamlessly with internal knowledge systems and authentication layers
- Use visual conversation modeling tools to align legal, tech, and UX teams
OpenDialog limitations
- Requires strategic design thinking and team collaboration upfront
- Smaller community and ecosystem compared to larger AI platforms
OpenDialog pricing
- Experiment: Free
- Enterprise: Custom pricing
OpenDialog ratings and reviews
- G2: Not enough reviews
- Capterra: No ratings available
Powers AI Service Desks That Do More Than Chatbots
Moveworks helped introduce AI to IT support, but it’s no longer the only or best choice. For teams seeking deeper customization, stronger automation, and enterprise-grade scalability, stands out.
It unifies AI, workflow automation, and team collaboration in a single, flexible platform.
Unlike niche tools, adapts to your team’s unique needs across service management, HR support, and backend tasks. Ready to cut manual busywork, speed up employee support, and build smarter systems that grow with you? delivers it all in one place.
Sign up for today and turn your service desk into a strategic powerhouse.
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