13 Best Business Communication Solutions In 2025

Poor communication is one of the biggest threats to business success. 14% of companies have lost customers due to it, and 8% have lost employees!

Long story short, if your business communication platform isn’t effective, even the best strategy will fall short—especially if you have a remote team.

So, here are the 13 best external and internal communication tools for a business and their key features.

⏰ 60-Second Summary

Struggling to collaborate with your teams and clients effectively? Check out the best business communication solutions specifically designed for corporate purposes:

: Best for collaborative project and task management
Slack: Best for real-time team messaging and collaboration
Zoom: Best for high-quality video conferencing and virtual meetings
Microsoft Teams: Best for integrated communication within Microsoft 365
Trello: Best for visual project management and task tracking
Monday.com: Best for customizing sales workflows and enhancing team collaboration
Google Workspace: Best for cloud-based document collaboration and email
Asana: Best for structured task and project management
Workplace from Meta: Best for company-wide communication and collaboration
Cisco Webex: Best for enterprise-grade video meetings and security
Dialpad: Best for AI-powered business phone and messaging
GoToConnect: Best for all-in-one VoIP and video conferencing
Grasshopper: Best for small businesses needing a virtual phone system

What Should You Look for in a Business Communication Solution?

In a sea of options, fishing out the best business communication solution that fits your needs can be difficult. Fortunately, a few attributes and key features determine how efficient a communication tool is. For instance:

👉🏻 Ease of use: Go for a business communication tool that boasts a simple and intuitive interface. Make sure it has no learning curve so anyone in the organization can easily adapt to it
👉🏻 Collaboration features: Look for a communication tool that lets you and team members collaborate in versatile formats like instant messaging, video calls, group chat, etc. This increases communication capability
👉🏻 Customizability: Choose an internal communication solution tailored to your team’s unique needs. For starters, you should be able to define notification preferences, set up channels and groups, etc.
👉🏻 Security features: Ensure your internal communication tool is secure. Look for features like end-to-end encryption, two-factor authentication, compliance with privacy regulations like GDPR, and so on
👉🏻 Integration capabilities: Pick a communication tool that integrates with your workflow’s existing tools and software. This ensures minimal disruptions and increases productivity

13 Best Business Communication Solutions in 2025

The 13 Best Business Communication Solutions

Here are the top 13 collaboration and communication tools you can use to streamline communication and business operations:

1. (Best for collaborative project and task management)

While most tools on the list only assist in enhancing communication, goes a step further. As the everything app for work, it unifies project management and communication so your team can maximize task efficiency by ensuring consistent coordination.

Chat (for seamless communication)

Chat is a powerful tool for improving team communication, reducing silos, and enhancing overall productivity. Chats are integrated directly into tasks, documents, and projects, ensuring that discussions are always tied to relevant work. This eliminates the need to switch between tools and keeps communication focused.

With Chat, teams can communicate instantly, share updates, and resolve issues quickly, fostering a collaborative environment.

📮 Insight: Nearly 20% of our survey respondents send over 50 instant messages daily.

This high volume could signal a team constantly buzzing with quick exchanges—great for speed but also ripe for communication overload. With ’s integrated collaboration tools, like Chat and Assign Comments, your conversations are always linked to the right tasks, enhancing visibility and reducing the need for unnecessary follow-ups.

The Assign Comments feature instantly creates tasks from messages and assigns them to team members. This streamlines communication, prioritizes activities, and clearly outlines responsibilities for everyone.

*Collaborate with your team in real time on Docs*

Another powerful collaboration feature is Docs. With real-time editing capabilities, it lets everyone on the team collectively brainstorm project ideas, suggest changes, and create briefs.

This way, you have pointers from everyone on your team, and everyone feels included in each project.

Additionally, the Collaboration Detection notifies you any time a team member makes edits, adds a comment, or assigns/reassigns a task, keeping everyone in the loop!

Whiteboards and Mind Maps (for collaborating on projects)

*Create visual project plans and mind maps on Whiteboards*

With Whiteboards, create visual project plans and connect them to the rest of your workflow.

With a simple drag-and-drop builder, they let you and your team effortlessly share ideas and shape them into reality. You can also create tasks, assign them to team members, and get timely updates.

Mind Maps prove helpful when the project execution phase kicks in. They give you a clear, visual view of your entire project, ensuring efficient teamwork, resource coordination, and workload management.

Clips (for clear asynchronous communication)

Clips is ideal for remote collaboration. It lets you create and share screen recordings of documents, tasks, and chats with your team. It also generates automated transcripts of every clip—with proper timestamps and snippets—that you can convert into tasks, summaries, etc. This ensures communication clarity and effectiveness.

Brain (for everything!)

While there are plenty of collaboration features in ’s suite, the one standing at the core of it all is Brain.

Brain connects you with everything on the app—from documents to people. So, you can easily retrieve and share information, create and assign tasks, send and receive updates, and much more. That’s not all— Brain also summarizes lengthy conversations, boosting communication speed and effectiveness.

Templates (for boosting communication efficiency)

’s wide range of customizable templates is another significant USP.

While there are hundreds of these free resources on the platform, the best one for boosting communication efficiency is the Communications Plan Whiteboard Template.

Streamline your internal and external communication with the Communications Plan Whiteboard Template

The Communications Plan Whiteboard Template allows you to map out messaging frameworks, set up communication channels, and align team members for knowledge sharing.

This helps manage workflows, track engagement, and ensure all communications are clear, timely, and consistent. Bringing everything in one place, it helps boost collaboration and improve overall communication efficiency—both within and outside the organization.

💡 Pro Tip: Want to organize your team’s activities with ease? It’s easy with ’s Team Communication and Meeting Matrix Template. Using this template, you can:

Assign roles and responsibilities for each project or task
Set guidelines for regular check-ins or stand-ups
Develop a timeline for upcoming projects or tasks

best features

Assign tasks, set priorities, and track progress in real time with Tasks
Use Automations to streamline workflows and eliminate manual work
Sort priorities and manage workflows to organize tasks efficiently with Views
Set clear objectives and track measurable results with Goals to collaborate effectively
Build customizable reports and monitor team efficiency with Dashboards

limitations

New users may find the tool overwhelming due to its many features

pricing

Free Forever
Unlimited: $7/month per user
Business: $12/month per user
Enterprise: Contact for pricing
Brain: Add to any paid plan for $7 per member per month

ratings and reviews

G2: 4.7/5 (9,000+ reviews)
Capterra: 4.6/5 (4,000+ reviews)

Here’s what Alfred Titus, Admin Support Manager at Brighten A Soul Foundation, has to say about :

To any organization struggling with how to manage their projects, will help in task collaboration. With this software, people can keep track of the to-do list items and work on those tasks within the stipulated time. It also helps the project management team to track the overall progress of the projects to ensure deadlines are kept.

Alfred Titus, Admin Support Manager at Brighten A Soul Foundation

2. Slack (Best for real-time team messaging and collaboration)

Slack is a professional communication tool popular for group chats and instant messaging. It is ideal for large enterprises and organizations with various teams and departments.

With Slack, you can create individual channels to organize team communication. It also enables quick searches through past messages with advanced filtering options to reduce clutter.

Another aspect where Slack shines is security. The platform secures conversations with enterprise-grade encryption, minimizing the risk of data breaches.

Slack best features

Allows teams to organize conversations into dedicated channels for structured discussions
Supports file sharing with previews and version tracking
Offers voice and video calls directly within the app

Slack limitations

Overloads users with excessive notifications in active workspaces
Lacks built-in task management, requiring third-party tools

Slack pricing

Free Forever
Pro: $8.75/month per user
Business+: $15/month per user
Enterprise Grid: Custom pricing

Slack ratings and reviews

G2: 4.5/5 (33,900+ reviews)
Capterra: 4.7/5 (23,600+ reviews)

🧐 Trivia: Emails remain the most effective communication tool for a business, with 18% of knowledge workers preferring it over others! 📧

3. Zoom (Best for high-quality video conferencing and virtual meetings)

Zoom needs no introduction. This video conferencing tool took the world by storm during the COVID-19 pandemic and, since then, has become a go-to business communication software for virtual teams.

Zoom supports high-quality HD video and audio meetings for up to 1,000 participants. You can also generate automatic, accurate transcripts for every online meeting hosted on the platform. The best part? The tool’s intuitiveness and user-friendly interface.

Zoom best features

Enables screen sharing with annotation and remote control options
Enhances employee engagement with polls, reactions, and virtual hand-raising
Secures meetings with password protection and waiting rooms

Zoom limitations

Sets a 40-minute time limit on group meetings in the free plan
Presents privacy concerns due to past security vulnerabilities

Zoom pricing

Basic: Free
Pro: $15.99/month per user
Business: $21.99/month per user

Zoom ratings and reviews

G2: 4.5/5 (56,000+ reviews)
Capterra: 4.6/5 (14,100+ reviews)

What are real-life users saying about Zoom?

It is Zoom’s workplace features that appeal as easy-to-use video conferences with good integration options with other business applications. They are scalable solutions to enhance collaboration and ensure smooth communication among the members of a small team and huge enterprises alike.

4. Microsoft Teams (Best for integrated communication within Microsoft 365)

Another best software communication solution is Microsoft Teams. This team communication tool hosts interactive video meetings with real-time captions and recordings.

Plus, you can make and receive phone calls, chat with your team members, and create shared spaces. The platform also features strong security measures, with enterprise-level compliance and multi-factor authentication for data protection.

Microsoft Teams best features

Provides a centralized communication hub with persistent chat, file sharing, and calls
Enables real-time collaboration on documents with Microsoft 365 apps
Supports external guest access for cross-company collaboration

Microsoft Teams limitations

Complicates file organization compared to standalone cloud storage solutions
Requires a Microsoft 365 subscription for full functionality

Microsoft Teams pricing

Free Forever
Micorosft 365 Personal: $6.99/month
Microsoft 365 Family: $9.99/month
Microsoft Teams Essential: $4/month per user
Microsoft 365 Business Basic: $6/month per user
Microsoft 365 Business Standard: $12.50/month per user
Microsoft 365 Business Premium: $22/month per user

Microsoft Teams ratings and reviews

G2: 4.4/5 (15,800+ reviews)
Capterra: 4.5/5 (9,800+ reviews)

What are real-life users saying about Microsoft Teams?

Overall I have a good experience with Teams, we use it with a team of over 100, and it offers us the platform we need to communicate and collaborate well.

5. Trello (Best for visual project management and task tracking)

Although Trello is not a traditional communication tool, it can help you and your team collaborate on projects more effectively. The software visually organizes tasks with Kanban boards, automates recurring tasks, and offers templates to standardize processes.

Moreover, the mobile-friendly interface makes it all the easier to access the platform and work on the go.

Trello best features

Supports collaboration with comments, mentions, and file attachments
Customizes boards with labels, checklists, and due dates
Offers timeline and calendar views for improved planning

Trello limitations

Lacks advanced analytics and reporting for data-driven insights
Provides minimal offline functionality compared to competitors

Trello pricing

Free
Standard: $5/month per user
Premium: $10/month per user
Enterprise: $17.50/month per user

Trello ratings and reviews

G2: 4.4/5 (13,600+ reviews)
Capterra: 4.5/5 (23,400+ reviews)

6. Monday.com (Best for customizing sales workflows and enhancing team collaboration)

Monday.com’s customer relationship management solution has solid features for sales teams struggling with pipeline management and collaboration. With an interactive dashboard, it lets you visualize and track sales performance.

It also lets you manage leads throughout the pipeline to ensure proper nurturing. Moreover, it enables team collaboration with comments, task assignments, and file sharing. The mobile app is another pro that helps address critical CRM tasks instantly.

Monday.com best features

Centralizes client data for easy access and organization
Customizes workflows to match your sales process and pipeline
Automates repetitive tasks like follow-ups and deals with progress

Monday.com limitations

Lacks advanced reporting and analytics features
May have a steep learning curve for new users

Monday.com pricing

Free
Basic: $12/month per seat
Standard: $14/month per seat
Pro: $24/month per seat
Enterprise: Custom pricing

Monday.com ratings and reviews

G2: 4.7/5 (12,800+ reviews)
Capterra: 4.6/5 (5,400+ reviews)

7. Google Workspace (Best for cloud-based document collaboration and email)

Google Workspace is a business productivity and collaboration suite. It boasts various communication tools that optimize all facets of business interaction—from internal to external. Some are Gmail (for emails), Google Meet (for video conferencing), and Google Chat (for group chat).

The platform secures crucial data with two-step verification and strong encryption. Besides, the all-new AI integration has made communication management even more efficient than before.

Google Workspace best features

Provides integrated tools for email, file storage, and document collaboration
Allows real-time collaboration in Google Docs, Sheets, and Slides
Enables video conferencing via Google Meet with live captions and screen sharing

Google Workspace limitations

Lacks advanced project management tools
Complicates file versioning and organization

Google Workspace pricing

Business Starter: $7/month per user
Business Standard: $14/month per user
Business Plus: $22/month per user
Enterprise: Custom pricing

Google Workspace ratings and reviews

G2: 4.6/5 (42,700+ reviews)
Capterra: 4.7/5 (17,000+ reviews)

What are real-life users saying about Google Workspace?

The best part is that it includes required suites for communications, file storage, time and task management, security controls, and many more. We can manage our work by Google Workspace in any location.

8. Asana (Best for structured task and project management)

Looking for project management software that also contains ample collaboration features? Asana might interest you.

It boosts team collaboration by tracking project progress, automating task assignments and reminders, and generating performance reports. Plus, chat with teammates, get automated notifications, and customize your inbox, like a regular business messaging app.

Asana best features

Enhances team collaboration with task comments and file attachments
Supports guest access for cross-functional teams and external partner collaborations
Secures sensitive data with robust permission settings and data encryption

Asana limitations

Limits customization options for lower-tier plans
Requires a learning curve for beginners new to project management

Asana pricing

Personal: Free
Starter: $10.99/month per user
Advanced: $24.99/month per user
Enterprise: Custom pricing
Enterprise+: Custom pricing

Asana ratings and reviews

G2: 4.4/5 (10,800+ reviews)
Capterra: 4.5/5 (13,300+ reviews)

What are real-life users saying about Asana?

I have used Asana on both the agency side for managing client work and on the personal side of managing my own individual work. Asana keeps things simple, it’s so easy to integrate with other tools, and visually is very appealing.

9. Workplace from Meta (Best for company-wide communication and collaboration)

Workplace from Meta is a business communication platform designed to improve team collaboration. It offers real-time messaging, voice and video calls, and company-wide groups for streamlined communication.

With a familiar social media-style interface, it enables quick updates, live video broadcasts, and seamless integrations with popular work tools. However, do note that the tool is all set to be discontinued from 1st June 2026.

Workplace from Meta best features

Share updates and collaborate easily with a familiar Facebook-like interface
Broadcast live video for all-hands meetings and important company updates
Access workplace insights with analytics on engagement and communication trends

Workplace from Meta limitations

Lacks built-in task and project management features
Can be overwhelming for teams unfamiliar with a social media-style interface

Workplace from Meta pricing

Core Plan: $4/month per person
Add-ons: $2/month per person (for enhanced admin and support); $2/month per person (for enterprise live)

Workplace from Meta ratings and reviews

G2: 4/5 (1,700+ reviews)
Capterra: 4.4/5 (1,300+ reviews)

10. Cisco Webex (Best for enterprise-grade video meetings and security)

Cisco Webex is a comprehensive business communication software that excels in video conferencing with high-quality audio/video and automating meeting scheduling and reminders.

For enhanced team communication, Webex provides end-to-end encryption and advanced security protocols. Plus, it offers cloud-based call and contact center solutions for businesses.

Cisco Webex best features

Provides enterprise-level video conferencing for up to 1,000 participants
Allows screen sharing and real-time collaboration on files during meetings
Supports interactive tools like polling, Q&A, whiteboarding, and meeting reactions

Cisco Webex limitations

Consumes significant bandwidth
Limits collaboration features for users without premium plans

Cisco Webex pricing

Webex Free
Webex Meet: $14.50/month per user
Webex Suite: $25/month per user
Webex Enterprise: Custom pricing

Cisco Webex ratings and reviews

G2: 4.3/5 (19,900+ reviews)
Capterra: 4.4/5 (7,400+ reviews)

What are real-life users saying about Cisco Webex?

We use Webex in our organization to communicate with our peers. It helps us organize and create tasks and be able to connect with one another at ease.

11. Dialpad (Best for AI-powered business phone and messaging)

Dialpad is a business customer communications app, best suited for teams handling customer queries. Besides, you can use it to enhance internal communication.

With Dialpad, you can customize and prioritize notifications for calls, messages, and voicemails. The best part? Dialpad keeps teamwork smooth and secure with shared spaces, encryption, and multi-factor authentication. Safety first, collaboration second!

Dialpad best features

Provides cloud-based voice and video calling with team messaging
Enables real-time analytics for call performance and quality insights
Supports unlimited video conferencing with up to 100 participants

Dialpad limitations

Requires an internet connection for full functionality
May struggle with call quality on lower-bandwidth networks

Dialpad pricing

Dialpad Connect

Standard: $27/month per user
Pro: $35/month per user
Enterprise: Custom pricing

Dialpad Meetings

Free
Business: $20/month per user

Dialpad Support

Essentials: $95/month per user
Advanced: $135/month per user
Premium: $170/month per user

Dialpad Sell

Essentials: $49/month per user
Advanced: $110/month per user
Premium: $170/month per user

Dialpad ratings and reviews

G2: 4.4/5 (2,000+ reviews)
Capterra: 4.2/5 (500+ reviews)

12. GoToConnect (Best for all-in-one VoIP and video conferencing)

GoToConnect is a versatile communication tool offering cloud-based voice, video, and messaging for businesses. It supports direct messages and video conferences with up to 250 participants and screen-sharing capabilities.

GoToConnect makes remote communication effortless with its easy-to-use app and automated call routing for smooth customer experiences. Additionally, its powerful features help businesses centralize knowledge and improve team collaboration.

GoToConnect best features

Allows call forwarding, voicemail-to-email, and call screening for improved productivity
Tracks call metrics and provides valuable insights for performance improvement
Offers 24/7 customer support for troubleshooting and assistance

GoToConnect limitations

Charges higher fees for certain advanced features and scalability
Has a complex setup process

GoToConnect pricing

Phone System: $29/month
Connect CX: $37/month
Contact Center: $86/month

GoToConnect ratings and reviews

G2: 4.4/5 (1,200+ reviews)
Capterra: 4.5/5 (600+ reviews)

What are real-life users saying about GoToConnect?

GoTo Connect is good, and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect.

💡 Pro Tip: A poor connection leads to lags, robotic voices, and frozen screens. So, use a wired connection or sit close to your Wi-Fi router to make your online meetings seamless. 😎

13. Grasshopper (Best for small businesses needing a virtual phone system)

Grasshopper is a powerful collaboration tool for small businesses ideal for a professional virtual phone system. It allows you to set up custom greetings and hold music, making your phone interactions more polished.

You can forward calls to any device, ensuring you never miss an important message. It also offers voicemail transcription, making message management easier. Additionally, Grasshopper enables call screening and routing for better customer experience.

Grasshopper best features

Allows unlimited extensions for a personalized business communication system
Tracks call activity with advanced analytics and reporting
Supports toll-free numbers to increase business credibility

Grasshopper limitations

Requires internet access for mobile and desktop apps
Has limited integrations compared to other communication tools

Grasshopper pricing

True Solo: $14/month
Solo Plus: $25/month
Small Business: $80/month

Grasshopper ratings and reviews

G2: 4/5 (150 reviews)
Capterra: 4.3/5 (300+ reviews)

What are real-life users saying about Grasshopper?

Unified phone system. We are a mobile service company, and it allows us to have the technicians keep using their own phones and customize our on-call schedule.

✨ Special mentions

Jive: Supports cloud-based VoIP and unified communications
Smarp: Transforms employee advocacy and internal communications
Clariti: Optimizes context-driven team collaboration and business messaging

Streamline Communication and Boost Productivity with

Effective communication is essential for smooth teamwork and efficient customer interaction. Whether it’s collaborating with team members, sharing company news, or gathering customer feedback—it impacts every part of your business.

However, most tools on the market lack the right set of features to fully address these needs. That’s where stands out.

A powerful internal business communication solution, it simplifies workflows, enhances team collaboration, and ensures that interactions run smoothly.

Ready to take your business communication to the next level? Try today—sign up here for a free trial!

Everything you need to stay organized and get work done.