Findings Illuminate Changing Human-AI Relationship
The report argues that organizations will soon require at least 60 agents to support important business functions, comprising 35 digital agents and 25 physical ones.
Consumer goods and services businesses will see the highest percentage of work undertaken by these agents, with 58% of working hours to be automated (29% digital agents and 29% physical ones).
At the other end of the spectrum, healthcare businesses will remain largely untouched by AI automation, with 28% of hours impacted by digital agents and just 13% impacted by physical ones.
While it’s thought that the emerging dynamic will have a positive impact on business output, the researchers issued a note of caution: “Humans must stay in the lead by setting direction, defining guardrails, challenging analysis, making trade-offs, and owning outcomes.”
