MuleSoft reveals the rise of AI agents in European companies
According to the latest Mulasesoft report, a Salesforce company, 96% of European IT leaders have implemented or plan to implement artificial intelligence (AI) agents in the next two years. This data reflects a growing trend in the adoption of AI technologies to face the growing technological challenge they face. However, integration problems are preventing companies companies.
Integration challenges
The study also indicates that There are important integration challenges that hinder the total use of this technology. 94% of European respondents report Difficulties to integrate data between systems. In addition, on average, Only 32% of applications are typically connected within European organizationswhich affects the precision and utility of AI agents.
These results are crucial, since ia agents depend on connected data to completely understand the context and nuances of user consultations and therefore obtain really valuable results. These agents collect structured and unstructured data from various sources, such as CRM, ERP, HCM, email, PDFS, Slack and more, using them to make decisions and act in any business process. By integrating their data, systems and applications, organizations can take advantage of a digital workforce driven by unlimited AI, capable of acting autonomously throughout the company to successfully carry out both simple and complex tasks.
Increased demand for IT
The report emphasizes that the percentage of projects not delivered on time has increased to 29% in 2024, compared to 28% in 2023. In addition, 81% of European IT leaders expect workloads to increase in the future, with an average expected increase of 18% in projects from 2024 to 2025. To deal with this growing demand, IT leaders of IT of IT European companies spent an estimated average of 19.3 million dollars in IT personnel in 2024, A mass increase of 69% compared to 2023 (estimated at 11.4 million dollars).
In this context, AI agents and integration solutions have an opportunity to improve productivity, increase efficiency and reduce costs By supporting and automating processes by releasing very overloaded equipment. The majority of European IT leaders (92%) believe that AI will increase the productivity of their developers in the next three years. This trust is even greater among those who already use AI agents, with 98% who agree with this statement.
Impact of data silos
The growing number of applications and AI models used by companies is creating data silos that can limit the ability of agents to operate effectively. On average, 85% of European IT leaders claim that data silos are creating business challenges in their organizations. This problem is more pronounced in organizations that use AI (91%) agents compared to those that do not use them (81%).
European organizations currently use an average of 789 applications, and those with AI agents use even more (1,075 on average), 68% more than those who do not use agents. In addition, the estimated number of AI models used by European organizations has increased from an average of 10 in 2024 to 15 in 2025with organizations that use agents taking advantage of an average of 17 AI models, while those that do not use them use 15 AI models
The role of APIS
By aligning integration and AI strategies, organizations They can simplify and unify their data infrastructureunlocking all the potential of your data to efficiently boost AI agents. Using these tools, agents can access critical and specific business data to function optimally and spread throughout the company to interact directly with existing systems and automation. Among European organizations with agents, those that use APIs are taking advantage of their capacities to improve IT infrastructure (60%), automate workflows (50%) and allow data exchange between equipment (49%).
On average, 51% of internal software assets and components of a European organization are available for internal reuse. This represents an important opportunity for companies to take advantage of their reliable data and existing investments with APIS, instead of building their reliable agents farm. In addition, European IT leaders estimate that, on average, 39% of their company’s revenues are generated from APIs and implementations related to APIS. This figure increases to 43% in organizations that use AI agents.
Andrew Comstock, SVP and GM of Mulasesoft, emphasizes that «AI agents are intended to transform companies as unlimited digital labor. New levels of efficiency and productivity are expected with the unified workforce of humans and agents. However, to unlock this new capacity, integration and APIs are essential to build a base prepared for agents. Agents depend on unified data and business actions, promoted by integration and automation, to provide precise and reliable responses and perform complex tasks of several steps ».
This report It highlights the growing importance of AI and data integration In the European technological panorama, offering valuable perspectives for Spanish companies that seek to stay competitive in the digital age. The adoption of AI agents, together with a solid data integration strategy, is emerging as a key factor to boost efficiency and innovation in the near future.
