ALDI has promised to look into claims of poor customer service after a shopper complained of employees giving “disrespect and snarky attitude”.
The disgruntled customer took to the social media platform X to share the incident, tagging Aldi.
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The post read: “Thank you @AldiUSA for giving me the final push to go back to Trader Joe’s, when your employees treat customers like [emoji] it makes sense why the store is always empty, prices are great but the disrespect and snarky attitude aren’t worth it.”
The shopper received a reply from the company two days later.
Aldi said in their response: “We’d love to learn more about your recent experience, so could you please send us a direct message and we’ll get you over to our team so they can speak to you further?
“Thank you!”
The reply leaves a link to direct message the company, although it is unknown if the shopper ever used it.
It is also unknown if Aldi messaged the shopper privately to further discuss the matter.
The Sun has approached Aldi US for comment.
ALDI APOLOGY
Another Aldi shopper has taken the store to task for a policy that causes massive lines.
The customer could not contain their anger after finding the issue following their trip.
The shopper moaned: “I just want to know why Aldi removed almost all checkout lanes to add self-checkout when self-checkout is never open?
“Now we have two working lanes and endless lines. So annoying.”
Aldi responded to the complaint, commenting: “We’re so sorry to hear your checkout experience hasn’t been the most efficient lately!”
The spokesperson invited the customer to share their feedback by completing an online form.
The US Sun has approached Aldi for comment regarding checkout efficiency.
Self checkout kiosks have been hailed for their eficiency as they provide shoppers without many items a quicker way to leave the store.
But with the decrease in staff members working, and the convenience of kiosks, lots of people have turned to them for their shopping.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
This has slowed down efficiency in some ways, which is the exact opposite of what they’re designed to do.
Some shoppers have reported their local store’s checkout policies have been relaxed, causing a slow down at checkout.
Certain retailers across the US have imposed policies to ensure self-service machines remain an efficient tool.
Target has come under scrutiny from customers who have been left puzzled by execs decision to implement a 10-item limit.
Shoppers have complained about social media about how they’ve had to navigate lengthy lines.
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