Atomicwork raises $25M to bring agentic AI to IT management – News

Atomicwork Inc., a software-as-a-service company that simplifies enterprise work and communication management by automating tasks and providing artificial intelligence assistance, today said it has raised more than $25 million in an early-stage funding round.

Co-led by Z47 and Khosla Ventures, the Series A round was also backed by the company’s existing investors Blume Ventures, Neon Fund and Storm Ventures alongside new participants Battery Ventures and Peak XV Partners. Including the company’s seed round of $11 million in 2023 and an additional $3 million in strategic funding, Atomicwork has raised more than $38 million to date.

According to the company, information technology teams are challenged by process-intensive work which means that employees must remember long tasks that consume lots of their time. These include boring tasks such as password resets, account creation, software installation and basic troubleshooting. All of these require a significant amount of human effort and become a major time sink for the information technology team.

Founded in 2022, Atomicwork sought to simplify these tasks by automating them, similar to other enterprise service delivery platforms such as ServiceNow or Jira Service Management. However, the company sought to tackle the problem by taking the boring work out of human hands using AI and letting employees handle the creative problems. As Atomicwork said when it launched its agent-based AI solution last year, “agentic AI is for the routine, and humans are for the remarkable.”

The company’s platform integrates with everything in a company’s information technology stack, using an enterprise knowledge graph and integrated service platform to serve a crew of built-in AI agents who act as virtual teammates. Those AI teammates can man service desks, automate tasks and do work similar to employees.

“When humans need help within a business, they raise a ticket in ServiceNow, BMC, or Jira Service Management … we are basically enabling an architecture where [agents] can actually ping a message to get help — just like human employees,” co-founder and Chief Executive Vijay Rayapati told Techcrunch.

These AI agents can work with IT teams by integrating with platforms such as Confluence, Jira, Microsoft Exchange, Azure Active Directory, Okta and BambooHR. It allows teams to quickly get up to speed and auto-identify incidents, link related issues and resolve problems including changing calendar events, managing changes and syncing repositories as quickly as an agent can communicate between platforms.

Under the hood, Atomicwork uses existing AI models from companies such as OpenAI, Anthropic PBC, Cohere Inc. and Meta Platforms Inc. in concert with small models built in-house to understand the context of requests and provide intelligent workflow assistance.

The company said it intends to use the funding to further scale its product ambitions for enterprise AI agents and expand its platform by integrating more core enterprise applications and business systems.

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