The Bay Alarm SOS Home uses a white Mytex MXD base unit that measures 2.0 by 7.9 by 5.2 inches (HWD). It can sit on a countertop or be mounted on a wall. The face of the unit contains a relatively large 4.0-by-2.0-inch bright red help button, and a microphone and speaker for two-way hands-free audio communication with the response center.
The help button has a small status light that’s solid green when the system is plugged in to AC power and ready to go, and flashes green when it is operating on battery power (the unit has a built-in backup battery that will supply up to 32 hours of power in the event of a power loss). A solid red light indicates that an alarm has been sent and the unit is communicating with the response center, and a flashing red light means the phone line is not connected. A flashing orange light indicates the unit is operating on battery power but is not connected to the phone line.
There’s a reset button on the back of the unit that is used to cancel a help call and return the system to a state of readiness. However, the button must be pressed within 15 seconds of a help call to prevent the call from going through. It’s placement around back and right next to the similarly sized T/L (test/learn) button is a bit inconvenient, and could lead to some confusion if the alarm is set off accidentally. By way of comparison, the LifeFone and LifeStation base units both offer larger reset buttons that are conveniently located on the face of the unit. However, neither system will cancel a call. The T/L button is used to conduct help pendant range tests and to place the unit in diagnostic mode to troubleshoot problems.
(Credit: Bay Alarm Medical)
We reviewed the SOS Home system, which costs $27.95 per month. Bay Alarm does not offer quarterly and annual payment discounts.
The landline base unit has two RJ-11 phone jacks at the rear, along with a hardwired power cord. It works with most standard phone, VoIP, and cable service providers, and there’s a compatibility list on the company’s website if you’re unsure. You can also order the system with an AT&T cellular option installed for an extra $9.95 per month.
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The system comes with a welcome letter, a two-page installation guide, and a mail-in protection plan form where you enter your contact information, the names and numbers for your notification call list, and your lockbox code (if you have a lockbox). It also comes with a Vial of Life kit, where you can list any important medical information, including medications, that will assist emergency responders. The Vial of Life information is kept in a secure plastic folder and placed on your refrigerator door (or another area of your choosing) where responders will know to look for it.
When you order the system, you get a choice of a necklace help button pendant or a wristband help button. Both are waterproof and rated to provide up to 1,000 feet of coverage. If there are two people in the house that require monitoring, you can purchase extra pendant or wristband buttons for an additional $40 each and you can add you one or more wireless wall help buttons for $35 each, but as with the other systems we’ve reviewed, you don’t have to pay extra for monitoring. A Fall Detection pendant with an 800-foot range costs $30 and adds an additional $10 per month to the subscription. Bay Alarm Medical does not currently offer services such as medicine reminders and daily wellness checks that you can get with the LifeFone system.
