Evaluating AI systems is fundamentally different from testing traditional software because GenAI outputs are non-deterministic. This article walks through a practical framework for AI evaluation, combining human feedback, automated judging with LLMs, and targeted evaluation datasets to measure dimensions like bias, safety, grounding, and accuracy. Using a bias-testing example, it shows how teams can design evaluation scripts, define metrics, and implement production-ready pipelines that ensure AI systems behave reliably before release.
