Press note. Cisco has revealed in its Enterprise Connect 2025 event its vision of collaboration based on agricultural AI, along with new solutions designed to create the most advanced experiences for customers, employees and IT teams.
Innovations in AI Agentic include the general availability of Webex AI Agent for an optimized client experience, in addition to new workflows in AI Assistant for Webex Suite that improve workers’ experiences, Webx Calling Customer Assist and AirPlay on Cisco devices for Microsoft Teams Rooms.
“Companies are beginning to understand the potential of agricultural AI, which reinvents collaboration between people and technology, both in the physical and digital world,” says Jeetu Patel, executive vice president and product director in Cisco. “Organizations that use it love how Webex AI is perfectly integrated with their way of working, increasing their efficiency, improving their trust and optimizing the general experience of end customers.”
Redefining customer experience centers with AI
Traditional contact center, mainly reactive by attending customer consultations, are evolving towards experience centers where each interaction is an opportunity to offer exceptional interactions with customers. Webex makes it possible with its Porfolio Customer Experience, which includes tools such as AI Agent and Ai Assistant for Contact Center to answer customer questions and integrate with back-offend systems. New solutions include:
- Webex ai agent. With generalized availability planned for March 31, Webex AI Agent is a 24/7 self -service solution with very human natural interactions. He works together with real agents to answer the routine questions of the clients and satisfy their requests, eliminating the need for queues or waiting time for calls. It will be integrated immediately with Webex Contact Center and combines natural conversational intelligence with real -time automation to solve customer problems and consultations as if they were interacting with a person.
- Cisco Ai Assistant for Webex Contact Center. To improve the experience of agents and customer service, Cisco’s assistant for Webex Contact Center will offer new functions planned for the second quarter of 2025, including suggested responses and real -time transcription for agents. These functionalities will be added to context summaries, interrupted call summaries, agent’s well -being, analysis of automatic customer satisfaction issues (CSAT AUTO) already available.
Employee experiences promoted by AI
In the current digital era, workers demand intelligent and efficient collaboration experiences. The solutions promoted by AI offer fluid collaboration and increase the productivity of all employees, from end users to IT professionals. As they are available at the end of the year, these new tools will help improve their productivity with the automation of the workflow, which optimizes routine tasks, easily customizes and manages the abilities and information of AI, and much more, including:
- Automatization of the workflow in Cisco Ai Assistant for Webex. This Cisco Ai Assistant capacity for Webex Suite aims to optimize processes and save time when working with business applications such as Salesforce, Servicenow and Jira. This allows users to complete tasks more efficiently and automatically share meetings of meetings between business applications.
- IA webx control capabilities. The platform will allow IT administrators to access, easily search and manage all the ecosystems of AI in one place, and customize them to conform to the needs of their organization. They may also visualize analysis of the use of AI, trends and adoption metrics of employees within Webx Control Hub.
Any employee can be trained to help customers with this webx calling solution, either through their laptop or their mobile phone:
- Webex Calling Customer Assist. With Customer Assist, all kinds of brands and companies such as retail stores, bank branches, pharmacies and health clinics, can quickly provide excellent experiences to their customers, solve problems and build solid relationships. With the incorporation of new functions available at the end of this year, an efficient routing of calls will be provided, assistance through AI for agents and supervisors and advanced analysis, all in an economic webx solution and easy to implement.
The webx ecosystem offers a fluid integration of innovations promoted by AI and collaboration tools, improving user experiences with safe, flexible and enriched interactions in all work spaces:
- Apple AirPlay on Cisco devices is now available for Microsoft Teams Rooms, facilitating wireless content sharing instantly from iPhone, iPad or Mac to Cisco devices.
- Already available, Cisco Spatial Meetings allows users to convert any space equipped with Cisco Room Bar Pro into an immersive study with webx for Apple Vision Pro.
- With connectors in various business applications such as Outlook, Salesforce and Servicenow -something possible thanks to Glean -users can optimize conversations, search Webx and expedite decision -making with knowledge graphics and connectors.
- The native EPIC integration with Webex Contact Center, whose beta version is scheduled for this month, will allow the contact center agents to access the information of patients with greater ease while managing interaction within the popular electronic medical history software (HCE).
