The company’s latest offer is seemingly for its long-time customers. This new free line promo is only for those who have been with the company for at least 10 years or since March 10, 2015, to be exact. That’s not the only criteria though and there are quite a few strings attached.
Targeted customers active as of March 10, 2015 who are on eligible rate plans, and who have a multi-line account with at least 2 paid voice lines on a Family Plan and no more than one free or discounted lines on their account, can get a free voice line (via monthly bill credits).
Leaked T-Mobile document
If you canceled a line in the last 90 days, you will have to activate it again to be eligible for the free line offer. This condition isn’t specific to this deal and is common to all free-line offers.
You will also have to maintain the existing paid lines for another year after getting the free line.
As with other recent free-line deals, this one also doesn’t let you finance a device. This will remain true for the life of the line.
T-Mobile will start notifying customers who qualify for the deal today. You won’t be able to activate the deal on your own and only the customers who receive a message will be eligible.
This deal is supposedly only for those who weren’t eligible for last week’s deals.
The new free line offer is another attempt by T-Mobile to protect its image as the Un-carrier against a growing chorus of criticism. Many customers aren’t convinced that a free line makes up for a rate increase though and they think the company has lost the plot. Maybe Mike Sievert will have to try harder to replicate the buzz built by John Legere.
