To protect your identity, the message urges you to click a fake link to log in to your account. But instead of logging in to Norton Lifelock’s actual website, you’re logging in to the scammer’s fake website. Once they have your login credentials, they can access your real account and steal personal information, such as credit reports, bank and brokerage details, and potentially even your social security number (SSN).
How to avoid scare tactics scams
If you receive a suspicious email or notification about a potential identity leak from Norton Lifelock, don’t panic, and don’t click any links. Instead, log in to your Norton Lifelock account and verify whether the notification is accurate. If it is, Norton Lifelock will guide you through the steps to rectify the situation. If the notification was fake, then you just avoided a potential scam.
Fake invoice scams
Fake invoice scams happen when you receive a bill from Norton Lifelock, generally in your email. The email will have a realistic-looking Norton email address containing an urgent payment request. When you click the link, you’re taken to a fake version of the Norton Lifelock website designed to look real. When you input your info, scammers steal it and run.
These emails may also contain legitimate-looking invoices with the Norton Lifelock logo, an invoice number, an invoice date, and line items with the required amount due. The invoice will note “late payment,” “unpaid fees,” or “monthly payment due.” It may also threaten the discontinuation of service and a higher risk of having your identity stolen.
How to avoid fake invoice scams
As always, don’t automatically trust emails and notifications that appear to be from Norton Lifelock, no matter how urgent or threatening they may sound. Instead, log in to your real Norton Lifelock account on its website (lifelock.norton.com) and access your notifications. This will allow you to determine their legitimacy with safety.
Customer service scams
The customer service scam involves fraudsters feigning to be Norton Lifelock customer service. They will contact you by phone or email and either inform you of an issue with your account, ask you to verify a transaction, or tell you your account isn’t secure enough.
They request your login credentials, like your email address and password, or a piece of information to verify your identity, such as your birthday or the last four digits of your social security number. They then use this information to access your account, steal your identity, or access your financial records.
How to avoid customer service scams
Norton Lifelock customer service will never request sensitive information over the phone, via email, or in a text message. If you do receive a notification from Norton Lifelock customer service, don’t click any links, and avoid sharing your information over the phone if you receive a call.
Instead, log in on the official website and take any necessary actions, like adding details to your profile, changing settings, or responding to customer service messages.
