IBM Minsaita subsidiary of Indra, have created and launched a generative AI center of excellence based on the platform of Artificial Intelligence and data watsonx de IBMWith this step, both companies aim to facilitate the development and implementation of innovative use cases for the transformation of Spanish organizations. Both are working on the development of various pilot projects and use cases. These developments, with IBM technology, will be carried out in Minsait’s internal areas, as well as in client environments.
The aim of the pilots is to validate the power of generative AI to solve real problems, improve business processes, analyse the quality of services and automate support processes. All aimed at promoting the digital workplace in all sectors of activity. The central element of these projects will be IBM’s watsonx platform.
This initiative took its first steps under an IBM cloud architecture, although it is designed to allow a transparent migration to a local environment as the company’s collaboration with Minsait progresses.
The opening of this centre of excellence is part of the collaboration between IBM and Minsait, which began several years ago with the aim of using innovation to transform Spanish companies. Prior to this, IBM designed a defined training proposal for Minsait, with online itineraries and face-to-face sessions that led to the certification of Minsait experts to address different use cases with IBM technology.
The collaboration of Minsait process experts with IBM Client Engineering, the IBM engineering team dedicated to creating innovative solutions and pilot projects, is one of the highlights of this center of excellence in generative AI. Currently, these teams and experts are working on several use cases in the customer service center sector.
Thanks to the solution they use based on generative AI, they have managed to significantly improve the efficiency of the audit process, thanks to the reduction in the time required to carry them out. With it, they have managed to increase the number of audited calls, and they have the opportunity to select for manual review the calls that require specific attention.
Raúl García, IBM Ecosystem Leader for Spain, Portugal, Greece and Israelhighlights that at IBM, through this center of excellence in generative AI, they are demonstrating their “Collaboration and union with key partners such as Minsait to develop innovative solutions that drive digital transformation and generate a tangible impact on Spanish companies«.
To Ignacio Fernández, Global Director of Financial Services at Minsaitthis proposal will allow them to “accelerate the scaling of artificial intelligence among Spanish organizations with the help of a strategic partner like IBM, which will help us explore new horizons and commercial agreements. The resources of both, from Minsait’s sector knowledge to IBM’s own AI and data platform watsonx, are a differential and transformative value proposition in the field of AI.”.