A LOWE’S shopper recently took to X to ask for help from the retailer.
After a frustrating encounter, the shopper was forced to abandon a ‘cart’ with over $1500 worth of items.
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The shopper shared the details of their recent trip to X.
He chose to address @Lowe’s directly in the post.
“Please help Lowes.”
The customer shared, “I was going to order items worth about $1500.”
I had a problem with the cart and your customer service rep kept me waiting, asking me to hold on for a long time.
He then followed up, “I lost my discount.”
In a picture posted with the tweet, it showed a register with a total amount of $1556.67.
The savings total was over $754, meaning the original basket would have cost over $2000.
The customer continued, “This is not a good way of doing business. Please assist.”
Soon, the post caught the attention of Lowe’s online.
Lowe’s official X account responded to the original post.
The reply read, “We’re sorry to hear this. Can you send us a DM so we can help you with this?”
The customer quickly wrote back.
“I’ve sent a DM”, noted the customer.
After this response, there were no further replies from either party on the matter.
This encounter happened a few days ago, so it’s likely being handled by the relevant parties.
This comes after Lowe’s announced the revamping of its popular loyalty scheme.
It was only last week that Lowe’s was forced to apologize to a shopper after they had to leave $1000 worth of groceries at the register.
MYLOWE’S REWARDS TIERS EXPLAINED
Here are the tiers included in the Lowe’s rewards program:
- Bronze Key: Earns 1 point per dollar spent and offers free standard shipping on eligible purchases of $35 or more.
- Silver Key: Earns 1.25 points per dollar and includes free standard shipping on eligible items with no minimum purchase required.
- Gold Key: Earns 1.5 points per dollar and provides free standard shipping on eligible items with no purchase minimum.
