The company has disclosed that customer data which was stolen were customer usernames and hashed passwords. In addition, for some customers other information may have also been stolen such as names, contact information, last four digits of social security numbers, dates of birth and/or secret questions and answers. Around 35 million customers are said to have been affected.
All Xfinity customers should be aware that when they next login to their Xfinity account they will have to reset their passwords regardless of whether their data was stolen or not as an extra safety precaution.
The Xfinity statement read “we are not aware of any customer data being leaked anywhere, nor of any attacks on our customers,” but insist they are monitoring the ongoing situation 24/7.
The company strongly advises their customers to use two-factor or multi-factor authentication for added security. Customers with questions can contact Xfinity’s dedicated call center at 888-799-2560 toll-free at any time or review their data security incident notice for more guidance.