Nationale-Nederlandena company of the NN group that offers solutions for protection, savings and investment in the short, medium and long term in Spain, has launched a new version of its application for portable devices With the aim of offering an integral client experience, maintaining its commitment to human treatment to its clients to meet their needs.
The new version of the app has one of its differential values in its ability to facilitate direct interaction between users and their personal managers through a chat. This function allows the entity to be offered a personalized service, combining technology and human attention.
The app offers the customer the management of its products and services, as well as direct contact with agents and managers, so that they can solve any problem or solve a doubt. In addition, it incorporates different advanced options, such as Loyalty services (cashback, promotions and discounts) and enriched notifications.
This application integrates an authentication system that reinforces the security of access, while maintaining agility in the processes offering a second identification factor apart from the client identification key. On the other hand, it allows to comprehensively manage all the contracted products, without the need to use external applications.
Its design is designed for any user to access services without barriers and complications. Your interface is designed to be intuitive, and is visually adapted to different audiences. This new version also focuses on the reinforcement of the privacy of information that. sample. Thus, it now allows to hide sensitive data on the display screen. In this way, customers can consult it from any point, without others being able to see it.
The accessibility of customers with special needs has also been taken into account in its design. This is the case of older customers who have hired specific products and services for them. On the one hand, promoting the use of the phone in front of digital tools, and showing a larger size of the elements on certain screens.
The Nationale-Enderlanden digital catalog is complete in the app, which functions as a digital showcase of the company’s products. Thus, it allows Nationale-Environment clients to find detailed information and hiring information, calculate quotes or receive custom recommendations through a unified channel.
As for the cashback service, which we have mentioned, all customers of the entity will be accessible from the app. With it, they will be able to access a refund system from the purchases they make in businesses associated with the program.
Those responsible for National-Environment have committed to add new functions to the app in a periodically, with the aim of continuing to improve the client experience. According to Josep Celaya, Deputy Director General and Director of Client Experience of National-Environmentin the company they have «Developed this application from all comments from customers collected on the previous version and, based on this, we have done our best to get their products and services to be self -sufficiently managed, without giving up a personalized service. We bet on technology and innovation, but always by the hand of human treatment that defines our company. Our goal is to offer the best customer experience through a perfect connection between technology and the closeness and professionalism of our agents”.
