Nationwide customers were unable to log into their online bank accounts this afternoon, with the app not working due to a ‘technical problem’.
When we tried to log into the app earlier, it showed an apology message, a loading wheel and little else, before the building society’s status page showed the issue was fixed shortly before 4pm.
Reports on DownDetector, a real-time outage monitoring platform, spiked at around 2.30pm, with nearly 2,000 reporting issues.
Customers shared their frustration on social media, with one user asking Nationwide: ‘Any idea how long this is going to take? I need to get onto my App to make a payment before 4pm.’
Another said: ‘I’m trying to transfer money to main account to buy a train ticket and food!! I can’t even speak to anyone on the internet phone it just hangs up! I have no access to MY money and no food this is unacceptable.’
During the outage, Nationwide’s service status page said that only internet banking was affected, and ‘everything else is working normally’.
It told customers: ‘You’re unable to log-in to our Internet Bank or Banking app right now.
‘Direct Debits and standing orders are working normally.’
It said people could continue to use their cards online and in shops, withdraw money from cash machines, and receive payments.
They said people who needed to know quickly when things were back up and running could click ‘Notify me’ from the status page, to get a text ‘when everything is back to normal’.
A customer services rep for the building society replied to a frustrated X user: ‘Hi there, sorry, both our Banking app and Internet Bank are unavailable. We’re working to get things back to normal as soon as we can.’
As yet, there has been no indication of what caused the outage.
A Nationwide spokesperson said: ‘We had a technical issue that affected our internet and mobile banking service earlier.
‘All services are now working normally. We are very sorry for any disruption this has caused our customers.’
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