Observability marketplace redefined by ScienceLogic – News

The observability marketplace is transforming rapidly, driven by the complexity of hybrid environments and the disruptive force of artificial intelligence.

Today’s IT landscape is no longer about monitoring isolated nodes or systems — it’s about understanding services end to end. As compute architectures change and workloads spread across cloud, on-premises and edge environments, organizations need visibility that connects infrastructure to outcomes. A new paradigm of service-centric observability, powered by AI, is emerging to simplify this complexity and close the gap between operations and business impact, according to David Link (pictured, right), founder and chief executive officer of ScienceLogic Inc.

“You can’t manage what you can’t see,” he said. “That service-centric mindset is looking at all the different technologies that come together to deliver a service outcome. It’s a different approach than the [agile project management] approach.”

Link and Michael Nappi (left), chief product and engineering officer of ScienceLogic, spoke with theCUBE’s Rob Strechay during an exclusive CUBE Conversation. They discussed how ScienceLogic is evolving toward a service-centric observability marketplace, highlighting innovations such as Skylar AI, agentic workflows and intelligent automation to simplify IT operations and align infrastructure with business outcomes. (* Disclosure below.)

Building the future of the observability marketplace

As digital transformation pushes IT operations into new territory, platforms in the observability marketplace are evolving to meet enterprise expectations for automation, intelligence and simplicity. ScienceLogic is leaning into this shift with its Skylar AI platform, which integrates agentic AI capabilities to create a more proactive, intuitive experience for IT teams, according to Link.

“One of the things that Mike and I did three years ago: We pictured what an L1 analyst — when they get an alert — could do differently in the future than today,” he said. “Our thought process was perhaps they need the agent, the assistant, that level-two, level-three resource that’s smart enough to actually assist them with all the data that we have to come up with a recommendation that they’d normally have to escalate to their boss or to leadership or to somebody that have more seniority.”

These advances in the user experience — from dashboards full of alerts to personalized, AI‑driven interfaces — are allowing organizations to operate more efficiently and with greater context. The Skylar Advisor interface, expected by the end of 2025, will tailor insights to an individual’s role in the IT organization and help reduce noise while boosting decision speed, Nappi explained.

“We believe that that advisor interface, which is coming out toward the end of this year … [is] going to be a game changer for us,” he said. “We’ve actually created something that we call the autonomic journey. The idea is to engage in a conversation with customers … to help them understand where they are today and where they want to go to in the future.”

Another key component of ScienceLogic’s vision is interoperability. The platform supports integrations with tools from ServiceNow Inc. and encourages extensibility via custom “sync packs” and PowerFlow automation. This flexibility enables organizations to unify telemetry, orchestrate workflows and shift from reactive support to intelligent operations, according to Nappi.

“Our platform is built with extensibility at the core,” he said. “In terms of partnership and fueling the ecosystem, we have a number of ecosystem partners that are adding value to the platform by developing other types of PowerPacks that allow other types of technologies [to] be brought into ScienceLogic.”

Here’s theCUBE’s complete video interview with David Link and Michael Nappi:

(* Disclosure: ScienceLogic Inc. sponsored this segment of theCUBE. Neither ScienceLogic nor other sponsors have editorial control over content on theCUBE or News.)

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