OpenAI has published the first edition of its State of Enterprise AI reportwhich provides a look at how companies are adopting AI, what workers are saying about it, and how department heads are moving from experimentation to adding new capabilities and improving productivity.
In the report, carried out based on a survey of 9,000 employees from a hundred companies on the patterns of AI adoption, one fact stands out: ChatGPT has more than 800 million weekly users, which has accelerated the pace at which AI has entered work and professional environments.
The picture that can be drawn from the results of this survey shows that the adoption of AI in the company is growing not only in quantity, but also in depth. In addition, it is changing the way of working, collaboration between teams and how companies develop and launch products.
Over the past year, weekly messages on ChatGPT Enterprise have multiplied by eight, and on average, an employee sends 30% more messages through the platform. The use of structured workflows, such as Projects and Custom GPTs, has increased 10-fold so far this year. This shows a shift from a framework in which questions are asked occasionally to one with integrated and repeated processes.
Token consumption per company has increased on average by 320% in the last 12 months, suggesting that smart models are increasing their integration into products and services. That is, workers are not only using AI more frequently, but they are using it for increasingly sophisticated tasks.
AI is growing in all sectors. Where it is registering the fastest growth is in technology, health and manufacturing. Among the largest operators where AI use is growing are professional services, finance and technology. The fastest growing enterprise customer bases are in Australia, Brazil, France and the Netherlands. In each of these countries, the year-on-year growth in the use of AI in the company exceeds 140%.
Regarding the growth of the OpenAI client API internationally, it has exceeded 70% in the last six months. The country with the most corporate API clients outside the United States is Japan.
75% of workers from the companies surveyed indicate that using AI at work has improved either the speed or quality of their responses. On average, they report a time saving of between 40 and 60 minutes a day by using it. Those who make more extensive use of AI report time savings of more than 10 hours per week.
87% of IT workers say that with AI they have been able to solve IT problems more quickly, and 85% of marketing and product workers point to faster campaign execution. 86% of Human Resources professionals improved interaction with employees, and 73% of engineers report that they deliver code more quickly.
Additionally, AI is helping workers develop new ways of working. Thus, messages related to the code increased by 36% in the case of workers without technical functions in the company, and 75% of users claim that they have been able to perform new tasks that they could not do before. This means that AI reduces the gap between ideas and execution, since its users can translate ideas into concrete results, regardless of their specialty or technical experience.
Los employees with a higher rate of use of AI at workwhich OpenAI calls “Frontier workers” send six times more messages than an average employee to AI agentsand interact more intensely with their advanced capabilities. As for companies with a higher rate of use of AI (frontier companies), they send twice as many messages per job, and show a higher level of integration of AI in teams.
