Salesforce has presented a new version of its AI agentforce agents system for vertical sectors. In this case, the company has announced the availability of Salesforce Agentforce for Manufacturingwhich allows manufacturers from different sectors implement agents that help their employees in the manufacture of products.
These AI agents for manufacturing work with employees to facilitate their tasks. For example, the supervision of fluctuations in the demand intelligently and inventory optimization. It also allows them to optimize incentive programs, reduce the inactivity time of assets and minimize the administrative load of the technicians.
Agentforce for manufacturing carries the agricultural AI to Salesforce applications taking advantage of customer data and external knowledge to automate complex processes. It helps organizations ranging from equipment manufacturers to producers of industrial chemicals, to implement AI agents that include data, applications and specific processes in their sector.
Agentforce helps teams work more agile and intelligently in various aspects: answer questions, predict demand or solve real -time problems. Based on Data Cloud and the ATLAS Reasoning Motor, it extracts real -time data from ERP, field knowledge, asset IoT systems and even websites, so that AI agents can act instantly and respond in natural language.
With agentforce for manufacturing, organizations can take advantage of agents ready to use that provide predefined issues about agent’s work, and actions, specifically designed for the sector. These issues and actions can be implemented and adapted for each employee, department and organizational process, which saves development time, increases efficiency and improves the productivity of workers in the manufacturing sector.
The new predefined agents available currently available, as part of Agentforce for Manufacturing, allow manufacturers to adapt the production of assets to the changing demand of consumers, in addition to helping sales employees and operations with a digital worker who can monitor and alert them of deviations in manufacturing plans based on the sales of planned and real products.
Depending on these deviations, an agent can automatically schedule a visit in situ with the conversation points proposed for the account team, which helps guarantee a better alignment of production and a better allocation of resources.
Agentforce for manufacturing also allows simplifying inventory management and identifying additional sales opportunities, helping sales and services employees to take advantage of digital workers to quickly search the inventory in their name while talking with customers. Agentforce can also automatically request the replacement of the inventory in the locations of the distributors according to the needs of the clients. This offers companies the possibility of making additional or cross sales with recommended accessories or improving inventory sales with low real -time performance.
The improvement in the management of incentive programs that allows you to offer product equipment or the administrators of Digital Labor Programs that help them better manage incentive programs, providing clear information and comments on the performance of the program, payments and final results.
This allows channel sales teams to identify low -performance incentive programs, while helping them focus on incentives that substantially improve benefits. Regarding the reduction of the inactivity time of assets and the administrative load of the technicians, it lets the service representatives or fleet managers can obtain help from a digital worker that proactively identifies the problems of assets that require maintenance. You can also create repair budgets, write work orders and create email summaries with maintenance estimates.
On the other hand, Salesforce has also deployed in agentforce for manufacturing a faster system for the implementation of agents, based on templates, topics and predefined actions designed for the areas of greatest impact of manufacturing companies. Among them there are therefore templates and issues for sales, service and inventory.
Agentforce for manufacturing is based on data models, applications and processes of the sector, allowing the ATLAS Reasoning Engine to act more accurately in the context of the specific processes of the sector and the terminology of customers. In addition, it incorporates low-code safety barriers and tools designed to maintain safe data, avoid abuse and reduce hallucinated and biased responses.
In addition, this Salesforce service offers Autonomous dating programming functionsis able to solve holes in the programming thanks to a specific agent, options to expedite the processing of the paperwork and a function of maintenance dating programming proactively.
