Sadi Hochmuller | shutterstock.com
I have been using (and writing about) Microsoft Copilot since it was released in 2023. It has also been my tool of choice for personal AI projects. Now the time has come for me to leave the tool behind me. It is now clear to me that Google’s Gemini is better suited for the tasks that are relevant to me. In this article I reveal how Copilot lost all of my sympathy.
Where copilot fails
1. Fail: Technical problems
Like many people who know a bit about technology, I act as IT support for friends and family. I’ve often used Copilot to solve technical problems that I couldn’t fix myself. The last time I contacted Copilot about this, I realized it was time to give up on Copilot: my wife had bought a new iPhone and was able to receive messages via her email address, but not her phone number. So when I consulted Copilot, the AI told me with absolute certainty that there were only two possible explanations for the problem. Unfortunately, neither one nor the other was accurate. Undeterred, Copilot once again assured me with full confidence that he would now guide me directly to the right button that would solve the problem immediately. Which wasn’t the case. In total, I spent over an hour trying to troubleshoot the issue with Copilot.
