GTB Kenya, a subsidiary of Nigerian tier-1 bank, has teamed up with Posta Kenya, a state-owned postal service, to launch 46 agency banking outlets under the brand GTExpress. Instead of building new branches to add to its current 12, the lender is using the postal service’s network to open 46 agency banking outlets.
How will it work? Customers can walk into a Posta branch to open an account, deposit or withdraw cash, and pay bills at reasonable rates.
For Posta, this is survival. With Kenya’s postal service revenue expected to show an annual growth rate of -1.56%, Posta wants to survive by any means necessary (change). In 2021, the postal service teamed up with Taz delivery system to carry out last-mile delivery across the country. A few months later, it received a $503,000 loan from the National Treasury to acquire delivery trucks. Yet it seemed that wasn’t enough money, as later in June 2025, it planned to sell a stake in its courier division for $19 million.
Kenya’s top banks have already proven the model. Equity Bank’s 60,000 agents move over $18 million in transactions annually, while for the likes of KCB, its 15,000 agents give its retail operations heft. GTBank Kenya’s numbers pale in comparison. But the challenger bank is banking on reach, riding on Posta’s access to 47 counties in Kenya.
GTBank plans to add another 54 outlets before the year ends. Its bet is on coverage rather than concentration. If the bet works, it’s a win-win for both parties. Posta gets to stay alive, and GTBank gets a wider backdoor into Kenya’s retail market.
