French holiday residence chain Ternelia Les Grands Massifs has modernized its hotel management by adopting Mews’ hospitality cloud service.
This digital transformation has streamlined operations and improved guest experiences, addressing previous connectivity issues that disrupted business operations.
Thanks to the adoption of Mews, Ternelia Les Grands Massifs has been able to automate processes and improve departmental communication.
This has led to a 24% online check-in rate, reducing on-site queues and allowing staff to interact more with guests.
The easy-to-use Mews Booking Engine enabled 26% of guests to upgrade their stay during online check-in, generating additional revenue.
Mews CEO Matt Welle said: “Mews is proud to support Ternelia Les Grands Massifs in their journey towards operational excellence and better guest experiences.
“Their story is a great example of how the right technology can truly transform hospitality businesses.”
Furthermore, the integration of Mews Payments has improved security and streamlined administrative tasks for Ternelia Les Grands Massifs.
Chargebacks have dropped to just 0.0063% and the team no longer has to perform manual data entry or chase up outstanding payments.
The integration of F&B operations with Mews POS, a comprehensive mobile platform tailor-made for hotel restaurants, has further streamlined processes, increasing efficiency across the board.
Ternelia Les Grands Massifs Sales Director Céline Davienne said: “Mews Payments has provided real security to our customers. In addition to the technical improvements, we have also increased our international reach and visibility.”
Mews’ customer base in France is expanding to include five-star luxury hotels, budget groups, long-stay properties and city center hostels. Recent clients include Kley Group, Maison Mère, The Pichet Group and VINCI Immobilier Résidences Gégées.
Meiser Hotels also recently adopted the Mews hospitality cloud for its four hotels in Germany.
The implementation reduced IT maintenance time by 80%, allowing the team to focus on proactive software improvements for the hotel.
This integration of Mews Payments has simplified payment reconciliation across hotel and restaurant operations, saving staff two hours per day.
“Mews hospitality cloud software enhances Ternelia Les Grands Massifs operations” was originally created and published by Hotel Management Network, a brand owned by GlobalData.
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