Alibaba’s domestic marketplace, Taobao, has invited merchants to test an upgraded AI chatbot named Dianxiaomi, as its new CEO, Eddie Wu, encouraged the e-commerce giant to embrace highly sought-after artificial intelligence technology since he came to power last September. The chat tool, enhanced by an AI foundation model, is expected to be available to all Taobao and Tmall sellers in June. It aims to “better serve” pre-sales guidance, after-sales service, and data analysis, with the accuracy rate of Dianxiaomi improved to 85%, according to Alibaba. [Jiemian, in Chinese]
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