A FURIOUS shopper has received an apology from Target after they questioned the value of store membership following poor service.
Taking to social media, the customer ranted about the chain’s delivery service asking the chain, “What’s going on?”
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“I pay for @Target SAME DAY DELIVERY SUBSCRIPTION,” she wrote on X.
“I placed a SAME DAY DELIVERY on Wednesday. 2 days later I still haven’t received my items.
“I’ve tried to reach someone all day. Finally get someone, and the representative was rude and refused to help me. What’s going on?”
The shopper gave no further details about how the staff member was rude but Target swiftly responded to her complaint.
“We’re sorry to hear you still haven’t received your same-day delivery order,” the chain said, adding it would look into the issue for her.
Target urged the shopper to privately message them the order details so they could follow up on the issue.
No further update has been given publicly by either Target or the X user on the delivery or if she still pays for the subscription.
Target offers shoppers same-day delivery under the Target Circle 360 membership.
Members get unlimited same-day delivery on orders over $35 if they pay a monthly fee of $10.99 or a yearly fee of $99.
Or, shoppers can pay $9.99 at checkout to get same-day delivery on individual orders.
But, the shopper on X was not alone in feeling cheated with the membership as others complained about not getting the service they are paying for.
“I have to say I’m VERY disappointed in the way @Target has managed my order,” another member said.
“The order was placed Saturday afternoon, I have Target Circle 360, & the order was over $350!
“Yet the package wasn’t even seen by UPS until Tuesday evening!? Now won’t be to me until Friday afternoon!”
Target’s customer support page replied to apologize and offer more information.
What is Target Circle 360?
In April, Target launched its first-ever paid membership program, Target Circle 360.
For $99 a year, members get access to the following perks:
- Unlimited, free same-day delivery on orders over $35
- An extra 30 days to return your items
- Free two-day shipping on 100,000s of items
- 5% off in-store and online
- Automatic deals and exclusive partner perks
Others vowed never to use the service again after being confronted by rude staff.
“I’m never doing same-day delivery from @Target EVER again,” another shopper said.
“Worst and rude customer service that hangs up on customers.”
Meanwhile, Walmart shoppers have also been left disappointed and threatening to change stores due to delivery issues.
One shopper said “No more Walmart” after the retailer “forgot” to deliver 22 items and it was not the first time such an issue took place.
Other Walmart shoppers complained about issues with one of the chain’s delivery policies regarding substitutions.
