KROGER has apologized to its customers after shoppers have were forced to ditch $200 carts of groceries due to the “horrible” in-store service.
One customer revealed she has avoided the store for months after suffering an awful experience there.
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The woman took to X to complain.
She wrote: “Our Kroger is basically a self checkout. I haven’t been to one in months because their system at self checkout is horrible.”
The shopper was made to stand around waiting for help from unbothered and distracted workers.
She continued: “I stood there waiting for assistance with four other people on other registers.
“The employees were too busy chit chatting and playing grab ass.”
Disgusted by the lack of service, the customer decided to abandon her shopping and now takes her business elsewhere.
She said: “I left a $200 order on their conveyor belt. I waited almost 10 minutes without help. I go to Meijer now.”
Kroger apologised for the sub-standard shopping experience.
A representative wrote: “Thank you for reaching out and we’re very sorry to hear about your store experience.
“This is not the experience we want for our customers to have.
“Kindly DM us and provide the exact store address with zip code so we can escalate this. Thank you.”
On top of these stories of poor service, customers and politicians are concerned about some new invasive that has reportedly been installed to stores.
Reports appeared in The New York Times and The Nation that Kroger had started using facial recognition in stores in connection with dynamic pricing.
This is a strategy that lets businesses adjust prices depending on demand.
Dave Hatter, a cyber-security expert, explained how it worked: “It scans your face, converts it to some sort of data based on its algorithm and then compares that to a database.”
Two senators, Sen Elizabeth Warren and Sen Robert Casey, wrote a letter to Kroger’s chairman and CEO in August 2024.
In it, they claimed that Microsoft and Kroger were planning “to place cameras at its digital displays, which will use facial recognition tools to determine the gender and age of a customer”, and use this information to personalise ads and prices.
Kroger has denied the claims it uses facial recognition in stores.
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