A WALMART shopper was left fuming after encountering a serious issue with the company’s ordering or payment system.
They begged for their money back after being charged for canceled orders multiple times.
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Shopper Jai Malhotra was left understandably frustrated after Walmart withdrew money from his account for orders that were canceled and never received.
“I ordered an item, had the money debited from my account and then had the order canceled by your team,” explained the customer in an X post on Wednesday.
Malhotra noted that the problem happened five times, yet he “still haven’t gotten my money.”
“Walmart, a special mention to you guys for having the most fraudulent customer support team out there,” the shopper blasted.
The retail giant quickly addressed his concern, commenting that it would “take a closer look into this issue.”
Walmart invited the shopper to directly message the chain for assistance, although it is unclear whether he reached out or if the issue has since been resolved.
However, it’s not the first time the company has been in hot water for payment issues.
Walmart customer Danielle criticized the chain for a similar delivery mishap that left her and her family without food.
“Walmart, I want you to know that my family and I are going to go hungry this weekend because of you,” the shopper fumed.
She explained that she had placed a delivery order through Walmart’s Spark Driver service, but claimed that the driver “decided to just not shop after starting it.”
Danielle complained that she was still charged for the groceries even though they never arrived.
“And Walmart can only cancel my order which won’t go back on my card for days,” she blasted.
The company promptly responded to her post, promising to look into the situation.
“Matters like this are very serious, and we’d like to know more, Danielle,” wrote Walmart, requesting her to direct message the chain with additional information.
BEHIND GLASS
Beyond issues with Walmart’s ordering and payment system, shoppers have flocked to social media to bash one of the company’s anti-theft measures.
Similar to Target and Dollar Tree, Walmart has been known to lock up merchandise to deter shoplifters.
Anti-theft measures rolled out by retailers
Retailers across the US and Canada have rolled out strategies designed to combat theft. The U.S. Sun has compiled a list of measures that have been implemented at stores.
- Locking items in cabinets
- Security pegs
- Security cameras
- Signs warning about the impact of theft
- Receipt scanners
- Receipt checks
- Carts with locking technology
The practice has caused much contention among shoppers, who have complained that it leaves them waiting around for employees to unlock the items.
One Walmart customer complained that in-store employees were too busy chatting amongst themselves to help them.
“Hey Walmart, before I blame the managers at your store in Fayette Alabama I need to ask… is it policy to not have anyone around or a way to contact someone to unlock a case and have multiple employees just lean on displays and talk rather than help customers?” they wrote.
Walmart responded to the concern, writing, “That doesn’t sound right. Can you please DM us with more details on your experience?”
However, it’s not the first time Walmart has received complaints about its locked up items.
One shopper cried that their grocery trip took “four hours” thanks to the policy.
Retailers like Dollar Tree have similarly received complaints – one customer called it the “craziest” thing she had seen at the store after a key feature of the anti-theft measure left her “genuinely confused.”
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