Salesforce and Google have expanded their collaboration for them Salesforce agentforce users can develop agents promoted by AI using Gemini from Google. In this way they will have more flexibility and customization capacity of their AI solutions.
Thanks to the agreement, agentforce agents, therefore, will be more precise and powerful. They will have multimodal functions, improved understanding and reasoning and more speed and efficiency. But this will not only be achieved thanks to having access to the latest Gemini models, but also to the possibility of having real -time information with basic capabilities in VERTEX AI, as well as a new interoperability of agents on Google platforms Cloud and Salesforce.
Salesforce Service Cloud, on the other hand, will have a closer integration with Google Customer engagement suite. This thanks to the possibility of promoting contact centers thanks to the capacities promoted by artificial intelligence. Among them, the translation of voice in real time, intelligent transfers from agent to agent and the personalized recommendations of agents.
Salesforce Agentforce, Data Cloud and Customer 360 apps will be executed in Google Cloud infrastructure before the end of 2025. They will also have access to new regions, as well as simplified supply through the Google Cloud Marketplace.
Salesforce is valuing the possibility of undertaking a deeper Slack integration with Google Workspace, with the aim of improving productivity and creating a more cohesive digital work space. Among the options that are valuing for this improvement of integration is to provide users with the ability to use the company search in Slack to access and work with Google Drive files. Also the ability to share elements between Gmail and Slack more easily.
On the other hand, Salesforce and Google Cloud have promised to continue improving the integrations, and throughout this 2025 they will launch improvements for them in Data Cloud, Bigquery and Cortex Framework. In all cases, their users will have more facilities to work and prepare their AI agents with their company data.
There will also be a new native Tableau, Looker and Bigquery integration, which will allow managing and visualizing business data of all platforms in a single user interface, with standardized business logic and data definitions.
Srini carved, president and head of engineering and success of Salesforce clientsstressed that «Thanks to the extended agreement with Google Cloud and the deep integrations into the layers of platform, application and infrastructure, we are giving customers the possibility of choosing the applications and models they want to use. Salesforce offers a complete agents of business level, which facilitates the deployment of new functions and allows to obtain business value quickly. Google Cloud is a pioneer in the agents for companies, and offers some of the most powerful and capable models, agents and development tools. Together we are creating the best point for companies to climb with digital work«.
Thomas Kurian, CEO de Google Cloudstressed that «The choice of Google Cloud as the main infrastructure provider by Salesforce implies that its company clients can display some of its most critical applications in our infrastructure, optimized for AI and highly safe, with a minimum friction. Our common clients have asked us to be able to work more easily in Salesforce and Google Cloud, and this expanded agreement will help them accelerate their artificial intelligence transformations with the agents, state -of -the -art models and data analysis, among other things«.
