SAM’S Club has responded to an unsatisfied customer who was fed up with their in-store experience.
A trip to the warehouse retailer had the shopper reconsidering a membership plan.
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A shopper who visited Sam’s Club was less than impressed by the service they received and took to social media to complain.
The unhappy customer wrote about their experience in a post on X.
They claimed that the wait times and inaccurate information forced them to reassess plans to get a membership.
“[I] was thinking about getting a @SamsClub membership but after the 20 minutes cafe wait for 2 pretzels and the inaccurate information given to me for my curbside order…I will be rethinking the decision,” the user wrote.
They ended the post with a hashtag that said “#costcogreaterthansamsclub.”
The customer did not specify what inaccurate information they were given.
The official Sam’s Club account responded four minutes later, promising to investigate.
“Thank you for bringing this to our attention,” the account said.
“This is not the news we like to hear.
“Please join us in a PM, we will be happy to look into this for you.”
SAM’S CLUB IN THE NEWS
Sam’s Club members are complaining about the store’s aggressive receipt checks, prompting executives to rethink the system.
The retail chain has attempted to streamline the process by implementing airport-like scanners.
The walk-through scanners automatically verify customer purchases, to varying degrees of success.
The system has drawn criticism from members, who said the scanning machines are “creepy” and merely “security theater.”
“You don’t need to scan me,” one shopper said.
“If this becomes mandatory, I can always go to Costco or BJ’s.”
Meanwhile, Sam’s Club is cracking down on membership sharing using methods similar to Costco.
One Facebook user revealed that the store was eliminating physical cards in favor of the store’s mobile app.
The customer claimed that the store was also cutting down on cashiers and increasing the presence of self-checkout.
However, some members commented that their physical cards were still active.
