Ooma Office is fairly easy to configure. First, you need to log in and agree to a few terms and conditions. Then, you need to go through the setup assistant to configure users, phone numbers, and additional services. Other products, such as RingEX and Unite, let you do these extra configuration steps later.
(Credit: Ooma/PCMag)
That said, there are advantages to going through the setup assistant if you don’t have much experience with VoIPs. It’s not technical and can help you get a handle on everything the service does. Once you configure the software for basic use, Ooma Office helps you set up preferences related to hold music, team chats, and texting. Again, this hand-holding is not common with other services. If you are knowledgeable about VoIPs, however, the number of old-school wizards that Ooma Office provides might frustrate you.
The service’s interface is clean and efficient, but I have a few gripes. The button for starting a new meeting, for example, doesn’t look like a button or appear clickable. Like 8×8 Work, the interface mostly uses black and white elements, which makes things seem a bit dull. Some splashes of color would improve the experience. I tested Ooma Office’s desktop (on macOS and Windows) and mobile (Android, iPadOS, and iOS) apps, and used it on the web. All of the platforms look consistent.
(Credit: Ooma Office/PCMag)
When I tried importing a custom CSV file with 50 contacts into Ooma Office, it stalled during the process and didn’t provide a warning message. Once I found the correct formatting from a community forum post and fixed my file, the import went smoothly. Ooma Office should include a template for imports or at least more official guidance.
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Ooma Office doesn’t provide much documentation within its apps, but you should be able to find answers via its Getting Started page or extensive community forums. The service mainly points you toward phone (available 24/7 and the same across all tiers) or chat support, though it does list a customer advocate email on its main support page. RingEX makes all three methods more readily accessible.
In testing, a technician responded to a question right away about my import file but couldn’t determine what was wrong. The representative said an advanced technical team would call me back during business hours. Eventually, the advanced tech support team resolved the issue.
