HP has announced the Availability in Spain of its platform Optimization of employee’s digital experience Workforce Experience Platform (WXP). It is an integral solution for hybrid and digital work environments that combines AI, data analysis and automation.
Thanks to this, the WXP platform allows you to anticipate technological problems to be able to solve them in a programmed way, reduce the barrier and difficulties at the digital level and improve productivity.
Workforce Experience Platform offers IT departments a proactive and centralized vision that facilitates the resolution of incidents, and improves efficiency in the work environment. Since its launch, HP WXP already manages more than 680,000 devices, analyzing a data ecosystem with more than 24 million terminals and a process of 700 GB daily in a 4 petabytes intelligence engine.
Thanks to this infrastructure, the platform is able to solve more than 11 million incidents related to technology every month. In addition, users improved their satisfaction 70%, and the performance of their technology grew by 71%.
In addition to his arrival in Spain, HP has endowed New capabilities to the WXP platform To improve the experience. Among them is feeling analysis with AIwhich automatically evaluates the free feedback of the employees, identifying emotional patterns and recurring themes that facilitate an improved intervention by the IT teams.
The tool generates, through the process of thousands of responses in natural language, clear summaries of the general mood, which helps to prioritize actions based on the topics that affect the user experience.
WXP also has a fleet explorer now, a natural language process engine (PLN) that allows real -time consultations about the state and performance of the devices. This tool changes the way in which IT responsible access to the information, and eliminates the need to analyze by hand reports of a certain extension. Instead, direct questions can be asked about critical aspects of infrastructure and get immediate answers.
HP WXP It is also integrated now with Vyoptaan intelligent collaboration platform that the company bought in September 2024. This integration allows customers to centralize the status of its entire collaboration ecosystem. This includes videoconference terminals, telephone systems and collaborative software tools.
Synergy between both platforms offers a centralized and detailed vision of the use, adoption and performance of collaboration tools. Thus, IT teams can make informed decisions, optimize resources and improve the experience of end users.
The platform also incorporates a gallery of scripts and predefined panels from now on, which are used to automate workflows, monitor fleets and provide intelligence to optimize performance at the IT level.
In the context of digitalization and automation of workflows for channel partners, HP WXP works as a gateway to the space of the employee digital experience (DEX), facilitating the initial investment, in addition to opening new business opportunities.
With WXP, HP partners can expand their value proposition beyond traditional hardware, diversifying to new contracts and contract -based business models. Thus they can capture new customers and strengthen relationships through managed solutions focused on user experience.
Once the WXP Sell and Manage Certificationlos Partners access an exclusive view for Canalwith advanced business management tools, brand and communication customization, as well as reports and trends analysis. In addition, it allows to manage several clients from a single interface, which facilitates the realization of all types of tasks. As for the resolution of incidents, partners can choose to use preconfigured scripts available in the HP gallery, or develop their customized scripts for an answer adapted to each environment.
