Goal had a moderation center in Barcelona that was responsible for monitoring its contents. Had. Telus Digital, the subcontracting company, closed its facilities in April.
Now, twenty -nine of their then moderators of content have filed a criminal complaint against Meta and its Barcelona subcontract for the mental damage suffered after years filtering external material.
Why is it important. It is the first criminal accusation admitted in Europe against the technological giant for the sequels caused by the moderation of content. Workers claim 150,000 euros of compensation each. Almost 4.5 million euros in total.
The facts. For years, these employees had to visualize murders, decapitations, rapes, child pornography, live suicides and terrorism for eight -hour days. His rest time was set in five minutes per hour while processing up to 800 videos a day.
The consequences they expose were tranquatic stress transport, panic attacks, suicidal ideas, nightmares and phobias. An employee has been in psychological treatment for six years and has temporary disability since 2022.
Between bambalins. The complaint ensures that Meta controlled the real working conditions despite the fact that the workers were subcontracted by CCC Barcelona Digital Services, then absorbed by the Canadian Telus Digital.
The American matrix set schedules, productivity and quality demands, requiring 98% success in moderation decisions. The best performance workers were “promoted” to high priority tail, where the most disturbing content arrived.
Yes, but. Companies knew that many employees would lead to “serious psychic pathologies” but did not implement protection measures. During the hiring process they deliberately hid the nature of work, limiting themselves to verifying knowledge of languages.
The day -to -day detail arrived later.
The context. In 2023 it was uncovered that between 20% and 25% of Télus template was decline, many for psychological reasons. Meta definitely closed the Barcelona center a few weeks ago, saying goodbye to the entire workforce after dispensing with moderation services, which now remain in the hands of the users themselves, as in X.
The complaint accumulates to another filed in 2024 by a worker, already admitted by the Court of Instruction 29 of Barcelona. In the United States, Meta paid 52 million dollars to more than 11,000 moderators in 2020, an average of $ 4,700 per person.
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Outstanding image | Greg Bulla in Unspash
