Wonderful Ltd., a startup that provides artificial intelligence agents optimized for customer support, has raised $34 million in funding.
The company disclosed the investment on Wednesday. Index Ventures led the seed round with participation from Bessemer Venture Partners and Vine Ventures.
There are numerous tools on the market that use AI to answer customer support requests. But according to Wonderful, many of those products focus on the English-speaking world, which limits their usefulness in other regions. To address that feature gap, the company has built an AI-powered customer support platform for non-English markets.
Wonderful was founded earlier this year by Chief Executive Officer Bar Winkler and Chief Technology Officer Roey Lalazar. According to the Wall Street Journal, the company already has eight enterprise clients that use its software to process “hundreds of thousands” of customer interactions. Wonderful’s annual revenue run rate recently topped $1 million.
The company’s platform allows enterprises to create custom AI agents for fielding support requests. Those agents can interact with customers via a firm’s call center, the support chatbot in its website and email. Wonderful says that its AI agents speak naturally and can take into account contextual data about a support ticket when generating responses.
Under the hood, the platform uses multiple large language models to process customer requests. Wonderful reportedly plans to equip those models with information about the “peculiarities of each language” that its platform supports. That includes data points such as the frequency and length of pauses.
Wonderful provides help desk teams with a centralized interface for managing AI agents. Workers can create new agents, test them for reliability issues before rolling them out to production and then continuously make improvements.
A monitoring dashboard makes it possible to track whether AI agents are performing as expected. Wonderful logs the number of customer interactions they process, the percentage of tickets that are resolved successfully and related metrics. Companies can use this data to compare their AI agents against the performance of human help desk teams.
Wonderful will use the proceeds from its funding round to enhance its platform. The company reportedly plans to add support for the languages of more than a dozen regions over the next year.
Competing startups in the customer service automation market are using other methods to differentiate their offerings.
CrescendoAI Inc., which nabbed $40 million last year, offers AI agents alongside access to a team of human support representatives. Those professionals process tickets that are too complicated to be resolved automatically. Meanwhile, another recently funded startup called Palona AI Inc. provides AI agents that can not only answer customers’ questions but also perform certain tasks on their behalf.
Image: Pixabay
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