Some of Google’s mid-range Pixel phones are suffering from battery fires with the Pixel 6a having enough issues it enforced a mandatory battery limitation through a software update. However, that update may not go far enough.
As spotted by Android Authority, a user on Reddit has reported their Google Pixel 6a caught fire over the weekend despite having the battery update installed.
The Reddit user said the phone caught fire overnight on July 26. They said, “I got woken up with a horrible smell and a loud noise. Fire had already started and I managed to throw the phone on the tile floor pulling it by the cord.”
The user shared photographs of the phone after the incident showing many melted elements. The user confirmed the phone had the “Battery Performance Program” update installed, and they were using a 45W charger from the Steam Deck.
Google’s battery update was issued in early July forcing limitations on the maximum capacity of Pixel 6a devices after 400 charging cycles. The user also confirmed there were no signs of battery swelling before the fire, which can often be a sign there’s a problem with the device.
In some regions, Google is recommending a free battery replacement, but it’s not available in every territory which was the case for this unlucky customer. If you own a Pixel 6a, and you live in a region where it’s available, PCMag recommends pursuing a free battery replacement as the software update may not go far enough.
How to Claim Your Own Battery Replacement
The battery replacement program is now active in the United States as well as Canada, Germany, Japan, India, Singapore, and the United Kingdom. There are plans to soon expand to Australia, France, and more of Europe.
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Those in the US can get a replacement through a walk-in repair center or by sending it to Google in the mail. There’s a form to fill in on Google’s website that will share whether you’re suitable for a battery replacement, or in some scenarios you may get a cash payment. One UK-based former PCMagger has said they were offered $100 cash or $150 Google Store Credit.
PCMag has asked Google for comment on this latest fire and we will update our coverage when we hear back.
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About James Peckham
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