I exclusively reported last week that Microsoft was about to shake up its Microsoft 365 Copilot pricing, and now the company has officially revealed that its sales, service, and finance Copilots are being bundled into Microsoft 365 Copilot.
Microsoft currently offers business Copilot access for $30 per user per month, and if you want the extra Copilot for Sales, Service, and Finance options, these have been a standalone extra $20 per user. Starting in October, all three will be available for all Microsoft 365 Copilot users at no extra cost from the Microsoft 365 Copilot Agent Store.
This move takes the price of most of Microsoft’s top AI tools down to $30 per user per month, instead of the $50 per user per month some businesses had to pay for Microsoft 365 Copilot and Copilot for Sales, Service, and Finance together.
Microsoft is positioning this internally as a way to simplify its Copilot subscriptions for businesses, while it pushes ahead with more AI agents inside its productivity suite. Agent 365, which is due to be announced at Microsoft Ignite according to sources, is being developed as a set of tools to manage AI agents and ensure the security and compliance requirements of businesses are met.
Microsoft is also reportedly planning to use Anthropic’s AI models for some features in Microsoft 365. The Information reports that the Microsoft 365 Copilot will be “partly powered by Anthropic models,” after Microsoft found that some of these models outperformed OpenAI in Excel and PowerPoint. It’s a surprise move, especially given that Microsoft will reportedly pay Anthropic for access to its models through AWS. It’s also a big admission that OpenAI’s GPT-5 model has been disappointing, compared to some of Claude Sonnet 4’s features.
