Klarna Has Proven Its AI Allegiance
In 2023, Siemiatkowski declared that he wanted to be AI company OpenAI’s “favorite guinea pig.” On top of this, Klarna has already invested significantly in AI, and Siemiatkowksi continues to be a strong supporter of the tech:
“You can build a lot of trust by having AI perform specific types of task because of the consistency and quality.” – Klarna CEO, Sebastian Siemiatkowski
Implementing AI hasn’t always gone well for Klarna, however. Back in May, the company reversed a decision to replace 700 customer service workers with AI, only to rehire once again due to reports of customer dissatisfaction and poor quality support.
That hasn’t stopped Siemiatkowski championing AI. In the interview with Bloomberg, he said he’d been trialing out vibe coding, claiming that: “People should not be afraid of technology.”
