Edgar Cervantes / Android Authority
TL;DR
- AT&T recently launched an ad campaign that uses the BBB National Programsā National Advertising Division findings to criticize T-Mobile for āun-truths.ā
- The NAD has ordered AT&T to remove the promotional material, which it says violates ad-industry rules.
- The carrier has now filed a complaint for declaratory relief against the self-regulatory body.
You may have caught the commercial by now, where AT&T uses Luke Wilson to talk about T-Mobile as a āmaster of breaking promises.ā The commercial in question highlights the Un-Carrierās deceptive ads and other transgressions. Itās maybe one of the most direct attacks AT&T has taken against a rival in a long time. Now AT&T is fighting for the right to keep its campaign up.
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Shortly after AT&T launched its new ad campaign, it was ordered to remove the promotional material by the BBB National Programsā National Advertising Division (NAD). The problem is that the commercial and accompanying blog use information from the NADās findings to call T-Mobile out. As the NADās policies lay out, companies are ānot to mischaracterize any decision, abstract or press release issued or use and/or disseminate such decision, abstract or press release for advertising and/or promotional purposes.ā Simply put, in its attempt to pat itself on the back for its ethics, AT&T ended up breaking the rules.
However, it looks like AT&T disagrees that it has done anything wrong. The carrier has announced that it has filed a lawsuit to ādefend the right to make truthful claims about T-Mobileās deception.ā In the suit, AT&T is seeking ādeclaratory relief against the NAD in response to its demands to remove our advertising and other messaging.ā
āSome companies mislead customers; others stand up for them,ā said AT&T COO Jeff McElfresh in the announcement. āWe think all consumers deserve to hear the truth, even if it makes T-Mobile uncomfortable.ā
Even if AT&T is just stating facts, the NADās policies appear to clearly state that its findings canāt be used for promotional purposes. As such, it seems like AT&T will have an uphill battle on its hands to keep itsĀ T-Mobile-bashingĀ ad campaign going as is.
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