Understanding the cost and value associated with a Zoho One subscription requires some work. For one, choosing between the Flexible User plan or the All Employee plan isn’t a clear-cut decision. Whether you’re trying to pick the most suitable plan or avoid hidden charges, this Zoho One pricing guide sheds light on what to expect.
To clarify what a Zoho One subscription offers, we’ll look into its plans, payment options, and free trial or free plan availability, all while explaining what’s included in each plan. Then, we’ll cap it all off by comparing its pricing with other similar business and productivity suite competitors. For more details on its software features, take a look at our Zoho One review.
What Is Zoho One?
Zoho One is an inclusive suite of applications covering business processes like sales, marketing, support, human resources (HR), communication, legal and accounting. It consists of more than 48 applications, including Zoho CRM, Mail, People, Recruit, Cliq, Zoho WorkDrive, Sites, Bigin and PageSense.
Is Zoho One CRM Software?
No, Zoho One is not a CRM (customer relationship management) tool. It is a collection of software featuring 48 business applications such as Zoho CRM and Bigin, which are CRM software. Between the two, Zoho CRM offers more features, while Bigin is designed to be fast and simple.
At a Glance: Zoho One Pricing
Zoho One offers two pricing plans based on your license coverage — the All Employee and the Flexible User plan. Both plans offer monthly and yearly subscriptions, and the yearly plans are discounted.
| Plan: | Monthly Pricing | Yearly Pricing | Who Is It For? |
|---|---|---|---|
| All Employee | $45 per employee per month | $444 per employee per year | The All Employee pricing is great for organizations where most or all employees need access to digital tools. |
| Flexible User | $105 per user per month | $1080 per user per year | The Flexible User pricing allows you to buy licenses as needed. It is a great option if fewer than half of your employees need access to Zoho One. |
All Employee Pricing Breakdown
Zoho One’s All Employee pricing offers cheaper monthly and annual subscriptions, but it requires you to buy a license for all your employees. On both the monthly and annual subscriptions, the All Employee pricing is over 50% cheaper than the Flexible User pricing. There’s no minimum license requirement, so you can opt for it even if you’re a one-person business.
Zoho may audit employee count statements that are filed with government authorities to verify if all your employees are licensed. If it discovers any employees who are not licensed, you’ll be prompted to obtain the required licenses. Alternatively, Zoho will switch you to the Flexible User plan or terminate your services.
Generally, the All Employee plan is the better option if you need a license for all or most of your employees. The breaking point between the All Employee plan and the Flexible User plan comes when around 41% to 42% of your workforce requires licenses. Below that point, the Flexible User plan is cheaper; above it, the All Employee plan is more cost-effective.
Flexible User Pricing
The Flexible User plan has higher rates than the All Employee plan, but you don’t need to commit to getting a license for all your employees. It allows you to scale for affordability and match the size of your team.
Generally, the Flexible User subscriptions are more expensive than the All Employee plans. However, if you need licenses for fewer than 41% to 42% of your employees, then it’s the cheaper option.
Support Plan Pricing
Zoho One offers support by email, phone and chat across three plans: Classic, Premium and Enterprise. Everyone with a subscription can access the free Classic support plan, which has the slowest response time and the lowest availability. If you want faster response times and longer support hours, you can opt for any of the two paid plans.
to provide more info to the support agent.
The Enterprise plan offers 24/7 access to support through the phone and chat channels. However, it requires a minimum of 75 users and an annual subscription. If your organization has fewer than 75 users, you may have to stick with the Premium plan, which offers 24-hour support during weekdays and can be paid monthly or annually.
| Plan: | Pricing | Minimum Users | Subscription Period | Chat Support | Phone Support | Max Response Time |
|---|---|---|---|---|---|---|
| Classic | Free | 1 | Monthly or annual | 8 hours per day; Monday to Friday | 8 hours per day; Monday to Friday | 8 hours |
| Premium | 20% of your organization’s license fee | 1 | Monthly or annual | 24 hours per day; Monday to Friday | 24 hours per day; Monday to Friday | 3 hours |
| Enterprise | 25% of your organization’s license fee | 75 | Annual | 24 hours per day; 7 days a week | 24 hours per day; 7 days a week | 1 hour |
Does Zoho One Offer a Free Plan or Free Trial?
Zoho One offers a 30-day free trial, which doesn’t require you to provide payment details. During the trial period, you’ll get access to all the apps that come with the paid version. However, you can’t access the paid support (Premium or Enterprise), but you will be able to use the Classic support.
Does Zoho One Offer Any Discounts?
No, Zoho One does not offer any discounts beyond the pricing differences between the monthly and annual subscriptions, and between the All Employee and Flexible User plans. That said, you may find some third parties that provide Zoho One discounts.
Hidden Costs and Considerations
Some Zoho One apps, like Bigin and Sites, come with certain limits, which you must pay more to increase. For instance, Bigin caps its records at 1 million per organization, while Sites has a 50-page limit. If you need more, you’ll have to buy add-ons or get the app’s standalone plan.
Besides that, you should consider the costs of other add-ons like support and extensions. You may also accrue some training and onboarding costs if you do not get the paid support.
Which Payment Methods Are Supported?
Zoho One supports online and offline payments. For online payments, you can use a PayPal account, wire transfer or credit card (MasterCard, Visa or American Express). You can use checks as an offline method, but you have to contact the sales team to arrange the payments.
Zoho One Pricing vs Competitors
Zoho One is considered one of the most inexpensive business application suites. Let’s see how it compares to its competitors:
| Provider: | Pricing Range | Who Is It Best For? |
|---|---|---|
| Zoho One | 30-day free trial
Monthly: $45 to $105 per user or employee Annually: $444 to $1080 per user or employee |
Zoho One is best for startups and small or medium-scale businesses looking for a comprehensive suite on a tight budget. |
| Bitrix24 | Free plan
Monthly: $124 for 50 users, $249 for 100 users, or $499 for 250 users Annually: $1,188 for 50 users, $2,388 for 100 users, or $4,788 for 250 users |
Bitrix24 offers a free plan that includes seven apps. If you’re a small business or startup that needs only a few business apps, it is great for you. If you want more apps, you can opt for its paid plans, which are relatively cheaper than Zoho One but offer fewer services. |
| Odoo | Free plan
Monthly: $31.10 to $46.80 per user for the first 12 months, then $38.90 to $58.40 per user Annually: $298.80 to $448.80 per user |
Odoo is great if you want the ability to host your databases on your own server for enhanced privacy. |
| Microsoft Dynamics 365 | 30-day free trial
Annually: Starts at $48 per user for Dynamics 365 Human Resources Self Service, and goes up to $48,000 per user for Dynamics 365 Commerce with the e-commerce add-on |
Microsoft Dynamics 365 is great for large enterprises as it offers deeper features and higher scalability. |
Final Thoughts: Is Zoho One Worth It?
Not many business application suites offer more than 45 services at the low rates that Zoho One provides. Therefore, if you’re looking to get a comprehensive set of business applications at budget-friendly prices, Zoho One is worth it.
What do you look for in a business application suite before you consider using it? Having read this pricing guide, do you think that any Zoho One competitor offers better value for money? Let us know in the comments below. As always, thank you for reading.
FAQ: Zoho One Pricing Plan Details
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Zoho One is cheap partly because it has a large user base, allowing it to spread the costs. The company also builds most of its apps in-house instead of relying on acquisitions, which cuts down on overhead.
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ZeptoMail, ManageEngine apps, Zoho Catalyst, FSM (field service management), Voice, Classes, Workerly, Qntrl apps and CommunitySpaces are some of the services that aren’t included in Zoho One.
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The main disadvantage of Zoho One is inconsistency. Some apps are tricky to navigate, while others are refined and structured. Its customer support can also be hit or miss, so your experience may vary depending on the app or issue.
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Zoho One is not cheaper than Zoho CRM Plus in terms of monetary value. However, Zoho One offers over 45 apps, making it more cost-effective than Zoho CRM Plus.
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