Zoox Issues Software Recall To Prevent Unnecessary Lane Crossings By Robotaxis

Zoox Issues Software Recall to Prevent Unnecessary Lane Crossings by Robotaxis

Last updated: 2025/12/24 at 11:30 AM

News Room Published 24 December 2025

Amazon’s Zoox robotaxi service has issued a voluntary software recall for 332 robotaxis to fix a bug in their automated driving system that caused the vehicles to unnecessarily enter oncoming lanes.

According to a filing with the National Highway Traffic Safety Administration (NHSTA), the bug was identified on Aug. 26 when a Zoox robotaxi made a wide right turn at an intersection, crossed into an opposing lane, and paused. The company then began monitoring its autonomous vehicles for partial or full crossings and found 63 instances by Dec. 5.

Zoox said the issue was caused by various reasons, including mislabeled double parked vehicles, unexpected routing changes, “and poorly executed attempts to avoid blocking cross traffic in intersections.”

Though the bug did not cause a collision, it increased the risk of one, Zoox added. The company then issued software updates on Nov. 7 and between Dec. 8 and Dec. 18 for affected vehicles, which include those in operation between March 13 and Dec. 18.

“The Remedy was implemented on all impacted Zoox vehicles as of December 19, 2025, and this Recall is considered complete for all affected equipment in use for public road operation,” the company said. Since Zoox owns, operates, and controls its own vehicles, no dealers or owners had to be notified.

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The Amazon-owned service hasn’t begun commercial rides yet, but it is offering free public trials for those interested in Las Vegas and San Francisco. We took one in Vegas, and you can read more about it here.

Zoox’s biggest rival is Google’s Waymo. The latter reportedly completes 450,000 paid trips each week and is aiming to cross a million per week by the end of 2026.