Apple sells its various consumer electronics not only on Amazon and in electronics stores worldwide, but also directly via its Apple Stores. These stores are convenient places to purchase and also return Apple products that aren’t working or that you no longer want. Depending on the item’s condition, it may either be restocked or shipped to an Apple facility for a comprehensive refurbishing.
Apple sells all kinds of products through its online refurbished storefront, including used iPhones, refurbished MacBooks, and more. However, this storefront only sells products that have gone through Apple’s refurbishing program, which would only occur if a product was returned in an open box and used. This refurbishing program is comprehensive and meant to ensure you avoid one of the mistakes everyone makes when buying an iPhone, and that the device in question is in full working order.
Returned items have destinations that depend on condition
The destination of a used Apple product after being returned will depend on its level of use. For instance, if you purchased an iPhone from a physical Apple Store but returned it to that same store completely unopened and untouched, shrink wrap still on the box, the store may be able to restock it quickly, though this could vary depending on that store’s internal policies. While Apple doesn’t confirm that sealed returns are restocked, unopened iPhone and iPad returns are subject to a 15% restocking fee, suggesting they are entered back into inventory as new.
On the other hand, if you’ve opened the packaging and used the product in question, even if only a little, the store can’t restock it. Instead, the product is packed up and shipped to an Apple-owned refurbishing plant. At this site, the product will undergo in-depth testing to ensure it’s in perfect working order. The refurbishment process is surprisingly comprehensive, including full functionality testing, replacement of any defective modules, thorough cleaning, quality inspection, and complete repackaging with relevant parts and documentation. The product receives an entirely new serial number, including separate part numbers for any modules that were replaced during the refurbishment process.
Once the process is complete, the item is relisted on Apple’s Certified Refurbished online storefront. You can only purchase Apple products refurbished by the company from this website, so you won’t find them in physical Apple Stores. It’s unclear where the products are held during this period, but most likely, they stay in a warehouse specifically for refurbished products.
