If you’re a Slack user, you’re probably familiar with Slackbot as a good-natured—if annoying—assistant that delivers notifications, reminders, and keyword-based automatic responses within the workplace chat app.
But for organizations with paid Slack plans that have AI features enabled, Slackbot is receiving a bit of a brain transplant. The company has rebuilt the humble bot as an AI agent that can help bring you up to speed on workplace discussions and priorities, pull in data from other software your organization has integrated with Slack, help draft reports and Slack canvas documents, and even help schedule meetings with your colleagues.
It’s part of a push by Salesforce-owned Slack to move from being simply a tool for chatting with colleagues to a hub for coordinating with both humans and bots. Slack already supports more than 2,600 third-party apps, and the new Slackbot is expected to increasingly integrate with specialized AI agents and software tools.
“The way that we think about Slack today is as the conversational interface, if you will, for what we call the agentic enterprise, where humans and agents are all working fluidly and seamlessly together to get work done,” says Rob Seaman, Slack’s chief product officer and interim CEO.
Already, Slack has offered AI tools to help craft canvases, the app’s freeform collaborative document format, and search through data in connected software like Google Drive, Box, Microsoft Teams and, of course, Salesforce. And now, users will be able to send plain language requests to Slackbot, similar to the kinds of inquiries handled by general purpose AI tools like ChatGPT or Google Gemini.
Slack isn’t the only company giving its chat-powered tools a dose of AI smarts. Amazon has developed a generative AI version of Alexa, Apple has announced plans for a supercharged Siri, and AI providers like OpenAI and Anthropic regularly update their bots with upgraded language models. And office suits from companies like Microsoft and Google have also integrated chat-powered AI tools.
But a powerful advantage of using Slackbot, says Seaman, is that it can harness retrieval-augmented generation—the technique of giving AI contextual information to help it answer specific questions—to act as a personal agent based on information already stored in Slack or linked apps. “We think that that deep organizational context is really what makes us immensely powerful,” Seaman says.
