Lloyds Banking Group expects generative AI to add over £100m of value to its business in 2026, following the release of its financial results.
The bank revealed today that the technology in 2025 delivered around £50m in additional value and has plans to accelerate its AI practices significantly this year.
Lloyds said it deployed over 50 generative AI solutions last year including in-app search functionality and customer response operations. The group intends to scale agentic AI across the bank in 2026 with plans to launch new use cases and make further strategic investments in the technology.
Among the bank’s AI plans this year is the full rollout of its AI-powered assistant that it said will be used to give customers tailored guidance in areas such as savings, borrowing and investments.
“AI is already delivering real value for our business, our colleagues and our customers. The progress we’ve made this year shows the scale of the opportunity ahead,” said Ron van Kemenade, group chief operating officer at Lloyds Banking Group.
“By continuing to extend our leadership in AI and scaling the most impactful technologies across the Group, we can unlock new opportunities to better support our customers, strengthen our operations and realise further financial benefits in the years ahead.”
Lloyds Banking Group released its annual financial results on Thursday, revealing annual profits had jumped 12%, reaching £6.66bn before tax.
