Simon Bocca is the founder of PayCaptain, a payroll solutions that allows for the flexible management of salaries.
In this week’s Founder in Five Q&A, Bocca discusses how he ditched overconfidence in favour of diligent and forensic implementation, the importance of how technically capable staff who also care about the customer and why running a hotel and a software company are more similar than one would assume.
Which role was the most important early hire you made?
Someone who could take ownership of getting customers live and keeping them happy. In SaaS, especially payroll, implementation is where trust is built or destroyed. If onboarding is rough, no one forgives you – payroll errors affect people’s lives.
We needed someone who was technically capable but also genuinely cared about the outcome for the customer. That combination is rarer than you’d think….
