ACURA has gotten rid of an important support feature that allows drivers to interact with their vehicle through a mobile device.
The automaker instructed drivers on how to get their money back after the subscription service is discontinued.
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Honda’s luxury division, Acura, is axing the AcuraLink service for several of its vehicles, as reported by CarBuzz.
AcuraLink is a connected car service that is offered by Acura, designed to enhance the driving experience, improve convenience, and provide advanced safety features.
It connects your Acura vehicle to your smartphone via an app, offering features like remote vehicle access, real-time information, and emergency assistance.
Models that will no longer be able to use the special feature are: the 2014-2020 RLX, 2014-2020 MDX, 2015-2020 TLX, 2016-2018 RDX, 2016-2022 ILX, and 2017-2022 NSX.
Starting July 21, 2025, AcuraLink features will be removed from the owners’ mobile app.
Those who have subscribed beyond the cutoff date will have the remaining days pro-rated.
Refunds will be issued by August 4, 2025, to the payment method linked to the Acura account, according to a letter sent to owners that was shared on Bluesky.
“Thank you for being a valued Acura client,” the letter stated.
“We want to make you aware of upcoming changes that will impact your AcuraLink subscription services.”
“If you have a current subscription package set to expire after the July 21, 2025 deactivation date, then you will be issued a pro-rated refund for the unused portion of your paid subscription services. Any refund due will be credited back by August 4, 2025 to the payment method we have on file for your account.”
The letter also mentioned that this change will affect drivers with an AcuraLink Basic, AcuraLink Standard, AcuraLink Connect, or AcuraLink Premium subscription.
However, not all drivers were disappointed by the subscription service shutting down.
Many Acura drivers mentioned that the app didn’t always function properly and had several glitches.
“The app takes FOREVER to load, it takes FOREVER to remote start, and works maybe 50% of the time at best,” one driver posted on Reddit.
What are the current Honda models?
Honda vehicles are sold through more than 1,000 independent U.S. Honda dealers
SUVs and Crossovers: 2025 HR-V; 2025 CR-V; 2025 CR-V Hybrid; 2025 Pilot; 2025 Passport; 2024 Prologue; 2025 CR-V FCEV
Sedans: 2025 Civic Sedan; 2025 Accord Sedan; 2025 Civic Sedan Hybrid; 2025 Civic Si Sedan; 2025 Accord Hybrid
Hatchbacks: 2025 Civic Hatchback; 2025 Civic Hatchback Hybrid; 2025 Civic Type R
Minivan and Truck: 2025 Ridgeline; 2025 Odyssey
Electrified: 2025 Civic Sedan Hybrid; 2025 Civic Hatchback Hybrid; 2025 Accord Hybrid; 2025 CR-V Hybrid; 2024 Prologue; 2025 CR-V e:FCEV
Previous year models: 2024 Civic Hatchback; 2024 Accord Sedan; 2024 Accord Hybrid; 2024 Ridgeline; 2024 Civic Type R
“Then, when you remote start and go try to get into your vehicle, you can’t! Locked out. Fob doesn’t work. Handle doesn’t work. So you stand there in the freezing cold, or rain, and either wait out the 10 minutes or you have to log back into this god forsaken app and turn the engine off first.”
Another driver said AcuraLink wasn’t without its flaws, but they would continue using it.
“App works well-ish. A little slow remote starting the vehicle but works 9/10 times. Once in awhile get a failed command message. Never been locked out either,” they said.
“Could it be better? Yes. I am satisfied with it? Mostly.”
Acura owners were instructed to contact customer support with any questions or concerns on Monday and Friday between 6 a.m. and 5 p.m. PST.
Acura did not immediately reply to The U.S. Sun’s request for comment.
