Amazon’s e-commerce customers are experiencing unusual delivery delays following the Amazon Web Services outage on Monday — suggesting that the cloud glitch has impacted the company’s own operations more than previously reported.
Customers posting on Reddit and X reported Amazon orders that were scheduled for Monday delivery but did not arrive. Some of the comments:
- “I received a delay email on everything due today. Coming tomorrow and I’m fine with that.”
- “I have 4 items that are suppose to be delivered today as well and they haven’t even left the facility. So I’m sure it’s the outage.”
- “My amazon fresh order was cancelled at 5:15PM.”
Amazon workers posting on the “r/AmazonFC” Reddit community cited downtime at fulfillment centers.
- “Today was the first day I’ve experienced an entire day of downtime, and not as a shutdown for maintenance. Very odd feeling to maintain a constant state of readiness for 10 hours in case the system comes back at any moment.”
We reached out to Amazon for details about delayed deliveries.
Amazon’s package fulfillment systems run atop AWS infrastructure — so disruptions in key AWS services can ripple directly into its retail and logistics network.
Amazon’s logistics arm processes about 17.2 million delivery orders per day, according to Capital One.
The fallout from delayed deliveries could lead to increased costs due to potential refund obligations and additional labor needs.
The outage started shortly after midnight Monday and lasted for about three hours, but the aftershock effects were felt by Amazon’s cloud customers for much of the day. The company blamed a DNS resolution issue with its DynamoDB service in US-EAST-1 region, it oldest and largest digital hub. Major outages originating from this same region also caused widespread disruptions in 2017, 2021, and 2023.
The outage impacted everything from sites including Facebook, Coinbase, and Ticketmaster, to check-in kiosks at LaGuardia Airport. Amazon’s own retail site, its Prime Video streaming service, and its Ring subsidiary were also affected.
Despite the major outage, Amazon’s stock was up Monday and in early Tuesday trading.
