Atera debuts IT Autopilot to offload Tier 1 tasks from technicians – News

Atera Networks Ltd. a startup that offeres information technology management with artificial intelligence agents, today announced the launch of IT Autopilot, a new autonomous IT solution.

The new platform builds on the success of Atera’s AI Copilot, which already allows IT technicians to save between 11 and 13 hours per week. IT Autopilot takes the basics and pushes the automation envelope further by autonomously resolving Tier 1 support tickets, including password resets, system reboots and other routine tasks, without requiring human oversight. According to the company, the system can handle up to 40% of IT workloads with response times as fast as 0.1 seconds and average resolution times of 15 minutes.

IT Autopilot functions like a Tier 1 engineer that is always available and helps IT departments reduce operational pressure and boost productivity. The platform allows teams to redirect their time toward strategic initiatives such as system optimization, cybersecurity and digital transformation projects, rather than getting bogged down in repetitive service desk requests.

The new seeks to address a well-known issue: IT teams are under increasing strain from growing support ticket volumes and staffing shortages. A recent survey from Atera in conjunction with Censuswide found that 85% of respondents believed a four-day work week would be achievable if Tier 1 support responsibilities were automated. The report underscores the broader need for solutions that address technician burnout while improving IT service levels.

“IT professionals are some of the most crucial, yet overburdened people in modern organizations,” said co-founder and Chief Executive Gil Pekelman. “With IT Autopilot, we’re not just automating tasks, we’re giving technicians their time, focus and work-life balance back. It’s the beginning of a new era in IT: one where autonomous agents will become the essential support system IT technicians need to thrive.”

The new offering operates as a secure extension of internal IT teams and communicates directly with end users to resolve issues autonomously within a closed-loop environment. The system also follows predefined guardrails to ensure privacy and compliance and it escalates issues when approvals or human judgment are required.

Core features of the new solution include hands-free resolution of common support requests, reduced friction for end users and faster ticket turnaround times. The company is also pitching IT Autopilot as a tool for enabling true self-service IT, allowing employees to resolve issues on demand rather than waiting in help desk queues.

Atera is a venture capital-backed startup that has raised $102 million over two rounds, according to Tracxn. Investors include General Atlantic and K1 Investment Management.

Photo: Atera