The rapid expansion of digital tools in healthcare is reshaping the NHS, these innovations promise improved access and efficiency.
Yet, as the sector accelerates towards a digital-first approach, it’s crucial to confront a pressing reality: significant segments of society are at risk of being left behind.
Digital exclusion is more than an age issue
Digital exclusion is not an isolated or fringe concern. While it’s often associated with older adults, barriers to digital health access extend to people with limited incomes, learning difficulties, disabilities, insecure housing, and language barriers.
More than 10 million people in the UK lack fundamental digital skills. For them, the move towards online healthcare can turn essential services into inaccessible labyrinths.
Digital literacy, reliable internet access, and appropriate devices are not guaranteed. The assumption that all patients can – or want to – use health apps or portals risks excluding exactly those who often need care most….
