Cloud computing demands a new approach to resilience. ITIL 4 evolves traditional service management with automation, AI-driven observability, and adaptive governance. Organizations report 47% faster recovery, 63% higher first-time resolution, and stronger SLA performance. The takeaway: ITIL 4 isn’t legacy—it’s the modern backbone of cloud operations.
Building Resilient Operations Through ITIL-Based Incident Management | HackerNoon
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