A CHASE customer says the bank “lost” a check worth over $6,000, forcing him to fight with the institution for two months to get his money back.
New Jersey local Jack, who wishes his surname be removed, told The U.S. Sun that he made “hundreds” of phone calls to the bank to resolve the issue.
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The saga occurred in September 2024 after he sold his boat to a Canadian man, who offered to pay him $6,200 by using a Canadian bank check.
Jack said he called Chase bank at the time, who told him that the bank would accept the check and that the fund would clear in two days.
I told him the amount of the check, asked him if it was going to be okay and I was told that’s not a problem…they said it should be cleared in two days
Jack
But as soon as Jack tried to deposit the check in his online banking app, he received an error message.
He then went to one of his local branches in New Jersey, where he was informed that since it was a foreign check, it would have to go through an investigation process which could take about six weeks.
Shocked, Jack couldn’t believe what he was being told.
“I thought this was a banking check, not only is it a cash and travelers check, it is as good as cash,” he said.
He then went into his local Chase branch, where he was told it could be about 10 working days and that it was a “straightforward process.”
“They asked me to fill out some forms, gave me a piece of paper and said it doesn’t matter, there was nothing for me to sign, and they said they would let me know when it’s done.”
At this point, Jack was furious.
A long time personal and business customer of Chase, Jack was appalled by the way he had been treated by the bank.
He opened a case with the executive management part of the bank because he was “upset.”
“I was upset by the way I was treated, the way they treated me was really bad, close to nasty…it was a very unpleasant experience.”
He was contacted by the executive management team the next day, and then three weeks went by and he didn’t hear anything.
MYSTERY FEES
Three weeks later, Jack said he got a letter in the mail informing him it would take six to eight weeks for an investigation and that he may be subject to fees.
Over two months later, Jack received the funds in his bank minus almost $100 in processing fees.
“I got very upset,” he said.
To top it all off, he was told by TD, a US Bank that is from Canada, that they would have accepted the check and it would have been processed the next day.
Jack was particularly annoyed given the two month hold up meant he was unable to invest his own money in other things like stocks.
“I don’t understand why Chase members became so offended and so defensive at the same time, and they became so angry, and so unpleasant.” Jack said.
“It is not normal, we are all human and we have to have normal conversations but it’s like when they are in a trap they become so offensive and so nasty.”
A Chase spokesman said Jack’s account was credited on November 4 last year.
The bank said it remained committed to providing clear communication to its customers.
“We provided a detailed letter explaining the situation,” the spokesperson said.
“We remain committed to addressing our customer’s concerns and ensuring clear communication and support throughout the process.”
OTHER BANKING BLUNDERS
The U.S. Sun has reported on various banking blunders.
Another woman had $20,000 wiped out from her savings by a scam, unable to get her money back for weeks after Bank of America left her “stranded.”
Plus, a woman found $6,000 in cash that was misplaced years ago but the bank refused to accept the damaged bills.
