A global survey by B2B marketplace Capterra found that 59% of companies regret at least one software purchase in the past 18 months, with more than half describing the financial impact as ‘significant’ or ‘monumental’.
Despite this, 75% of organizations plan to increase software spending by 2025, prioritizing IT systems and artificial intelligence (AI) tools. Capterra says it connects buyers with more than 2 million verified reviews across 1,000 categories, helping companies make informed software decisions. 3,500 companies were surveyed.
4 insights about software purchases and investments
- The saturation of the AI market challenges buyers. 31% of companies plan to invest in AI by 2025, but the growing number of generative AI tools has made assessing value and risk 70% more difficult year over year.
- Unclear goals lead to regret. Companies with regrettable purchases cite the need for clearer objectives (36%) and better stakeholder alignment (32%) when making future decisions.
- Timely decisions are important. Buyers who make a decision within three months are 57% more successful, while 54% of regretful buyers take five months or more.
- Previous experiences and reviews help. Successful buyers prioritize supplier reputation and product testing, using testing 25% more than regretful buyers.
“Software is essential to business success, yet many organizations struggle to make the right choices,” said Brian Westfall, principal analyst at Capterra. “With spending set to rise, especially in AI, companies must refine their evaluation processes to avoid costly mistakes.”
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